- 경험
- 어느
- 샐러리
- INR 25,000 – INR 35,000 / month
- 채용 공고
- 1
- 게시됨
- 3시간전
- 작업 모드
- 사무실에서
- 재개하다
- 신청 시 필수 사항
당신이 일하게 될 곳
직무 설명
About the Role
We are seeking a Customer Care Executive to join our team at Healthfab Private Limited, located in Bengaluru. This on-site position involves working 6 days a week in a dynamic domestic voice process environment focused on ecommerce sales and support.
Key Responsibilities
- Serve as the initial contact point for customers via inbound calls, chats, and emails, resolving queries efficiently and ensuring positive customer experiences.
- Proactively reach out to customers with pending orders or abandoned carts to understand their concerns and encourage completion of purchases.
- Apply product expertise to guide customers toward suitable options, transforming interactions into successful sales.
- Identify recurring customer feedback patterns and collaborate with teams to improve the shopping experience.
Candidate Profile
- Native-level fluency in Hindi with exceptional communication skills.
- Comfortable and clear voice delivery suited for phone-based roles, possessing a professional and friendly tone.
- Women candidates preferred, especially those who can establish rapport and handle objections gracefully.
- Quick problem-solving ability and resilience in managing customer objections.
- Proactive attitude with a startup mindset, capable of working independently without detailed instructions.
Additional Information
- This role offers a direct influence on daily company revenue and avoids monotonous scripted interactions.
- Opportunity to gain accelerated learning and experience in a startup environment.
- Experience with CRM systems, Shopify, or ecommerce platforms will be advantageous.