Collection Officer - Arabic Language Proficiency Required

Overview

The Collection Officer position at Dr Scent involves active engagement in following up with clients to ensure timely payments of outstanding invoices, mitigating overdue accounts, resolving payment conflicts, and keeping precise records of collections. The role demands consistent interaction with customers, sales personnel, account management, and finance teams to optimize cash inflow and reduce credit risks.

Key Responsibilities

• Conduct daily follow-ups with customers about unsettled invoices and overdue amounts through phone, email, WhatsApp, and physical visits as necessary.
• Secure clear payment commitments and verify scheduled payment dates.
• Persistently monitor promised payment dates until full settlement is achieved, emphasizing high-priority and high-value accounts.
• Devise daily and weekly collection plans, including scheduling visits to critical accounts requiring urgent attention.
• Formulate strategic actions for accounts with aging receivables aiming to meet monthly collection objectives set by management.
• Monitor and analyze customer statements, invoices, credit notes, receipts, and balances, working alongside the finance team to reconcile accounts.
• Identify and address issues such as unidentified payments, underpayments, deductions, or disputes promptly.
• Prepare and distribute regular account statements, coordinate with customers to confirm balances, and handle discrepancies including securing signed balance confirmations when needed.
• Collaborate with various departments (sales, logistics, warehousing, customer service, finance) to resolve payment disputes efficiently and escalate unresolved issues to management.
• Maintain meticulous documentation of all collection activities including communications, payment commitments, receipts, and statements within ERP or collection systems.
• Generate detailed reports such as daily collection activities, visit schedules, weekly collection forecasts, payment commitments, overdue accounts aging, dispute statuses, and collection target tracking.

Qualifications and Experience

• Bachelor’s degree or diploma in Accounting, Finance, Business Administration, or relevant disciplines.
• A minimum of 2–3 years experience in collections, accounts receivable, credit control, or customer account management, preferably within the UAE market.
• Familiarity with UAE collection regulations is advantageous.
• Valid UAE driving license is required.

Skills

• Excellent communication and negotiation capabilities.
• Professional handling of challenging customer interactions.
• Strong persistence in follow-up and problem resolution.
• Sound understanding of accounts receivable processes and customer reconciliation techniques.
• Competence in aging report preparation and analysis.
• Proficient use of Microsoft Excel and ERP/accounting software.
• Ability to function efficiently under pressure and consistently meet collection targets.
• High levels of accuracy, confidentiality, and integrity.
• Proficiency in English (both written and spoken) is required, with Arabic language skills considered a plus.