Collection Executive

About Iron Ridge Scaffolding & Formwork Pvt. Ltd.

Located in Pune, Iron Ridge specializes in manufacturing Aluminium Formwork (ALURIDGE) and MS Scaffolding Systems, serving over 1,000 clients across India since 2011. The company provides premium formwork, scaffolding, rental solutions, and technical support aimed at builders, developers, and contractors, fostering a culture centered on quality, innovation, and professional growth.

Key Responsibilities

• Engage builders, developers, contractors, and visit project sites to discover and develop new business prospects.
• Enhance relationships with existing customers to encourage repeat business.
• Conduct follow-ups on quotations and negotiate terms within organizational policies.
• Market Aluminium Formwork, MS Scaffolding, and rental offerings effectively.
• Identify new construction projects and gather relevant market insights.
• Present company products and services comprehensively to potential clients.
• Perform timely visits for the collection of outstanding payments from customers.
• Ensure recovery of overdue invoices adhering to agreed credit terms.
• Work closely with the Accounts Department to track payment statuses and reconcile accounts.
• Secure payment commitments and prepare collection schedules.
• Address payment-related challenges collaboratively with clients and company management.
• Manage coordination for the return and verification of rental scaffolding and formwork materials, reporting any shortages or damages.
• Follow up persistently for the retrieval of pending rental materials from project sites.
• Maintain strong customer relationships through regular meetings and efficient resolution of concerns.
• Encourage customer referrals through satisfactory service delivery.
• Prepare and submit daily visit reports detailing meeting results.
• Keep CRM or reporting tools updated with lead progress, payment follow-ups, and collection activities.
• Provide management with feedback on market trends, competitor activity, and client preferences.

Performance Metrics

• Quantity of client visits on daily and weekly bases.
• Number of new business opportunities identified.
• Amount of outstanding payments successfully collected.
• Efficiency in collections relative to monthly targets.
• Follow-up count on quotations.
• Rate of customer retention and repeat orders.
• Timely recovery of rental materials.

Required Skills and Qualifications

• Excellent communication and negotiation abilities.
• Strong aptitude for follow-up and building lasting client relationships.
• Capability to manage payment recovery tactfully while preserving positive customer relations.
• Basic proficiency in MS Excel and reporting tools.
• Self-driven, disciplined approach with readiness for extensive travel.