Club Sofitel Attendant

About Sofitel Melbourne On Collins

Sofitel Melbourne On Collins is a prestigious 5-star luxury hotel located in the heart of Melbourne's vibrant shopping, theatre, and business districts. Known as a Hotel for the Arts, it blends French elegance with contemporary luxury, showcasing rotating art exhibitions and engaging with the city's cultural scene. The hotel features 363 rooms boasting stunning cityscape views, an exclusive Club Lounge offering a refined French experience, the modern French-inspired No35 restaurant, and the sophisticated Atrium Bar on 35 serving signature cocktails.

Role Overview

We are looking for a dedicated and guest-centered Club Sofitel Attendant to join our distinguished team. The role involves delivering outstanding, customized service to guests, acting as their main contact during their stay, and ensuring every interaction exemplifies the warmth and sophistication associated with the Sofitel brand. This position requires balancing Front Office duties and Food & Beverage service while anticipating and exceeding guest needs.

Key Responsibilities

• Maintain and enhance knowledge of hotel services, facilities, and current promotions to confidently assist guests.
• Provide sincere, tailored, and efficient service, promptly addressing guest requests while surpassing their expectations.
• Prepare and serve high-quality food and beverages in line with Sofitel's luxury hospitality standards.
• Ensure responsible alcohol service complying with Victorian legislation and RSA certification.
• Manage Club Lounge's food and beverage stock, aligning inventory with occupancy forecasts.
• Conduct guest check-ins and check-outs professionally and accurately.
• Update guest profiles, oversee account management, and ensure accurate charge postings throughout the guest experience.

Qualifications and Skills

• Prior experience within luxury hotels, upscale hospitality venues, or customer service sectors, ideally covering both Front Office and Food & Beverage operations.
• A genuine enthusiasm for providing superior guest service with a proactive, attentive approach.
• Strong communication and interpersonal abilities.
• Excellent organizational skills and attention to detail, able to multitask effectively in a dynamic environment.
• Valid Victorian Responsible Service of Alcohol (RSA) certification.

Additional Details and Benefits

• Opportunity for career growth within the hotel and the wider Accor Group.
• Employment with an inclusive company committed to diversity and talent development.
• Embodying the Heartist principles, focusing on human connection and valuing each team member.
• Convenient CBD location in central Melbourne.
• Provision of laundered uniforms.
• Complimentary hotel stay package offered on work anniversaries.
• Access to global employee and family benefits across Accor Hotels worldwide.