Client Services Content Operations & Data Entry Officer

About The Role

Join the leading event ticketing and experience booking platform in Saudi Arabia, renowned for its advanced technology, comprehensive features, and strong market presence with over 2 billion SAR in sales. This role offers an exciting opportunity to be part of a dynamic team aimed at transforming customer experiences and disrupting the ordinary.

Key Responsibilities

• Develop and update event listings, products, categories, venues, schedules, pricing, and related digital content on the platform.
• Accurately input both Arabic and English content into content management and operational systems.
• Review incoming content submissions to ensure completeness, consistency, correct spelling, proper formatting, and accuracy.
• Upload supporting materials including images, descriptions, terms, schedules, and seating details.
• Ensure timely and correct publication of platform listings in line with agreed deadlines.
• Maintain uniform naming conventions, well-structured content, and data standards.
• Conduct frequent quality assurance audits across web and mobile interfaces.
• Identify and address missing, incorrect, outdated, or duplicate information by coordinating necessary corrections.
• Manage and prioritize content update requests from internal departments and stakeholders.
• Track and monitor content status including pending, completed, and published entries.
• Provide support for urgent updates related to events, launches, scheduling changes, or operational emergencies.
• Report technical, publishing, and data quality issues to relevant teams for resolution.
• Collaborate closely with operations, marketing, customer support, technology, and commercial teams to ensure content integrity.
• Handle sensitive unpublished information such as event details, pricing, and schedules with strict confidentiality.

Experience and Skills Required

• Minimum of two years’ experience in data entry, content operations, e-commerce operations, or platform administration.
• Exceptional attention to detail with a strong commitment to accuracy.
• Proficient typing and written communication skills in both Arabic and English.
• Familiarity working with content management systems, spreadsheets, dashboards, and various digital tools.
• Good working knowledge of Microsoft Excel or Google Sheets.
• Able to handle repetitive and large-volume workloads without sacrificing accuracy.
• Excellent organizational and time-management capabilities.
• Ability to perform well under pressure and adjust to shifting priorities.
• Experience in sectors such as ticketing, events, e-commerce, sports, entertainment, or digital platforms is advantageous.