Catering and Conference Services Executive

About the Company

Mondrian Doha offers a vibrant atmosphere where nightlife, dining, and events come to life across multiple venues within the property. Known for its dynamic social environment, the venue hosts a variety of events from energetic lobby gatherings to social celebrations and professional business meetings.

Role Overview and Responsibilities

• Manage incoming inquiries related to catering, social functions, and weddings, successfully converting these into confirmed bookings.
• Actively promote additional services such as menus, event spaces, audiovisual equipment, décor, and other offerings to increase overall event revenue.
• Seek and develop new business prospects particularly within Arabic-speaking markets and social event niches.
• Establish and nurture strong relationships with wedding and social event planners as well as key clientele.
• Negotiate event-related contracts, pricing, and contractual terms while aligning with hotel strategies and required approvals.
• Work towards achieving personal and collective revenue targets set for the team.
• Conduct professional site visits to prospective clients to facilitate event conversion.
• Draft event proposals and contracts in accordance with hotel policies and standards.
• Ensure all client payments, deposits, and guarantees comply with the finance department’s policies.
• Oversee coordination and management of social and wedding events to meet client specifications precisely.
• Offer support for corporate events as delegated by management.
• Serve as the primary liaison for clients from contract signing to event completion.
• Coordinate menu tastings and collaborate with culinary teams to assist clients in menu planning.
• Assist clients with managing external vendors like florists, furniture, linen, and entertainers.
• Prepare necessary documentation such as floor and seating plans and other event coordination materials.
• Lead site inspections and planning meetings prior to events.
• Welcome clients on event days and supervise event execution to ensure flawless operations.
• Coordinate event handovers to Banquet Operations for smooth delivery.
• Address onsite issues promptly to maintain guest experience and protect event revenue.
• Collect client feedback post-event and report insights to Catering and Conference Services leadership.
• Participate in Banquet Event Order meetings to ensure operational alignment among various departments including Banquets, Culinary, AV, Engineering, Security, and Front Office.
• Maintain accuracy of all event details within management systems such as Delphi and Amadeus.
• Prepare and distribute Daily Event Reports to relevant stakeholders.
• Ensure timely and accurate preparation and issuance of Banquet Event Orders, floor plans, and operational notes.
• Facilitate clear communication across all departments involved in event production.
• Organize and maintain physical and digital contract files, ensuring all required signatures are collected punctually.
• Keep thorough records of clients and events across all platforms.
• Handle correspondence and inquiries related to catering and conference services professionally and efficiently.
• Compile and analyze event data for internal reporting purposes.
• Manage administrative tasks including processing refunds, complimentary forms, entertainment vouchers, and expense claims.
• Comply fully with all hotel policies, procedures, and system requirements.

Additional Information

Applicants must provide personal details such as first name, last name, email, phone number, and a resume in .pdf, .doc, or .docx format not exceeding 2MB in size. Consent to the company’s privacy policy is mandatory upon application submission.