Call Center Agent

About Boxleo Courier & Fulfillment Services Limited

Boxleo Courier & Fulfillment Services Limited specializes in borderless logistics solutions, emphasizing quality, safety, and efficiency. The company strives to offer specialized handling, additional services, and innovative approaches to fulfill diverse business needs while maintaining trust, professionalism, and high performance in the logistics sector.

Role Overview and Responsibilities

• Provide personalized assistance responding swiftly to customer needs.
• Professionally handle inbound phone calls, addressing customer questions and resolving complaints.
• Receive, verify, and schedule orders and transactions, meeting targets set by supervisors.
• Achieve daily inbound call goals according to company policy.
• Efficiently manage a high volume of inbound and outbound calls.
• Use company call center scripts to effectively communicate with clients across various topics.
• Identify customer requirements, clarify details, and deliver appropriate solutions.
• Meet individual and team qualitative and quantitative performance targets.
• Assess customer issues and provide accurate resolutions.
• Inform customers about products and services to generate interest.
• Refer calls to appropriate team members when necessary.
• Document key details of customer interactions accurately.
• Timely completion of call logs and reports.
• Enhance customer loyalty by delivering exceptional phone experiences.

Qualifications and Skills

• Diploma or Bachelor's degree in Business, Marketing, Communications, or a related field from a recognized institution.
• At least 1.5 years of relevant experience in a call center or telesales environment.
• Outstanding communication and interpersonal abilities to engage customers professionally.
• Strong understanding of customer service standards and call management practices.
• Demonstrated track record in meeting sales and call volume targets while maintaining quality service.
• Excellent problem-solving, multitasking, and organizational skills.
• Experience within the courier, logistics, or related fields is a plus.

Application Instructions

• Submit your application via email indicating "CALL CENTER AGENT" in the subject line.
• Only candidates who are shortlisted will be contacted for the next steps.