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직무 설명
Job Overview
The role focuses on ensuring the smooth and efficient operation of the cafe while delivering outstanding customer service at all times. You will be a key part of the busy Frank & Honest Cafe, helping to create a welcoming environment for patrons.
Candidate Profile
- Previous experience in hospitality sectors such as cafes, restaurants, or hotels is advantageous.
- Barista experience is preferred but not mandatory as comprehensive training will be provided.
- Strong communication skills essential.
- Background in customer service is considered beneficial.
- A genuine passion for food and coffee with the ability to engage and inspire customers.
Key Responsibilities
- Embody Centra's brand values by being proud, energetic, imaginative, and community-focused.
- Prioritize customer satisfaction by warmly welcoming every customer and consistently providing exceptional service.
- Comply with all operational standards, policies, procedures, and guidelines relevant to the cafe.
- Support customers by enhancing their understanding of available food and beverage options.
- Handle customer queries promptly and professionally according to store policies.
- Maintain attractive merchandise displays and ensure the cafe is presented to the highest standard.
- Keep all areas of the cafe clean and tidy, adhering to required food safety regulations.
Work Environment and Schedule
The cafe is open seven days a week from 6:30 AM to 6:30 PM with varied shifts. This full-time position requires enthusiasm for both customer interaction and coffee culture.