Business Support Manager - West of Ireland

Role Overview

The Q Cafe Company is looking for an accomplished Business Support Manager to lead and manage catering operations across contracts on Ireland's Western seaboard. This position demands effective client engagement, maintaining exceptional food service standards, staff leadership, budget management, and enhancing customer satisfaction throughout the region.

Key Responsibilities

• Implement and maintain company standards relating to health, safety, environmental policies, and quality across all sites in the region.
• Ensure superior food quality and foster innovation in accordance with established standard operating procedures.
• Identify challenges proactively and collaborate with operations and other teams to enhance food offerings, financial results, and operational efficiency.
• Support and develop chef managers responsible for site-level management within the designated area.
• Provide prompt response and solutions to reactive operational concerns across sites.
• Work hand-in-hand with on-site teams to address specific site issues promptly.
• Collaborate with marketing teams and chefs to develop effective, innovative solutions aligned with The Q Café's annual marketing plans.
• Partner with Senior Operations Teams to encourage innovation on targeted projects.
• Establish and nurture strong client relationships by monitoring evolving client requirements and responding proactively.
• Coach and mentor regional management teams to promote high performance.
• Foster teamwork and create an outstanding experience for customers, service users, and residents.
• Exhibit solid commercial awareness including budget management and bottom-line accountability.
• Develop collaborative partnerships with critical stakeholders to facilitate enhanced decision-making, superior product and service delivery, and efficient operations.

Qualifications and Experience

• Third-level qualification in Catering Management or a related field.
• Experience in healthcare catering environments.
• Strong leadership and motivational skills with the ability to instruct teams effectively.
• Excellent communication capabilities.
• A results-driven mindset with proven success in business growth initiatives.
• Robust financial knowledge relevant to the catering sector.
• Familiarity with Special Diets, IDSSI protocols, and allergen management.
• Possession of Food Hygiene and Health and Safety certifications.
• Proficient IT skills.
• Demonstrated history in operational management, human resources, and health and safety oversight.