Business Analyst

About the Company

TJDEED Technology® is a digital transformation and IT solutions provider headquartered in Jordan, operating across multiple countries in the Middle East. The firm specializes in enhancing organizational operations through services including IT service management (ITSM), cybersecurity, cloud computing, infrastructure solutions, artificial intelligence, and automation technologies.

Role Overview

The Business Analyst will be a critical member of the Professional Services team, engaging in multiple customer projects involving diverse technology solutions. This role is responsible for leading discovery and requirements gathering efforts, documenting current and future process workflows, developing functional documentation, and facilitating user acceptance testing as well as project handovers. Collaboration will be required with Project Managers, Solution Leads, engineers, and client stakeholders. While project governance remains with Project Managers and technical design with architects, the Business Analyst focuses on bridging business needs with technical solution delivery.

Key Responsibilities

• Conduct workshops with business and IT stakeholders to elicit and clarify requirements for assigned engagements.
• Analyze and document business goals, existing processes, pain points, system maturity, and dependencies, producing detailed current-state and future-state process maps, gap analyses, and recommendations.
• Create business and functional requirement documents, user stories, use cases, process flows, acceptance criteria, and traceability matrices.
• Evaluate requirements for ITSM, IT asset management (ITAM), configuration management database (CMDB), discovery, enterprise service management (ESM), unified endpoint management (UEM), and IT operations solutions.
• Define specifications for workflows, service catalogs, roles and access permissions, approvals, SLAs, automated notifications, forms, data structures, and reports.
• Detail functional requirements related to system integrations, data migration, cleansing, mapping, reconciliation, and validation processes.
• Collaborate with solution leads and engineers to confirm feasibility and alignment before client acceptance.
• Maintain baseline requirements, ensure traceability, analyze impacts of changes, and assist project managers in change control administration.
• Contribute to pre-sales activities including discovery, response to requests for proposals (RFPs), statements of work (SOW) inputs, and clarifications.
• Manage the business aspects of conference room pilots (CRP), prototypes, and demonstrations, collecting feedback and facilitating acceptance.
• Prepare and support user acceptance testing (UAT), including scenario creation, defect validation, retesting, and securing client sign-off.
• Document meeting minutes and action items from BA-led workshops and assist project managers with risk and issue tracking.
• Facilitate knowledge transfer and handover of business process documentation and improve the quality and reusability of BA templates and processes.

Required Skills and Competencies

• Expertise in requirements elicitation and leading stakeholder workshops.
• Knowledge of ITIL processes and tools such as ITSM, ITAM, CMDB, and ESM.
• Strong abilities in process mapping, gap analysis, and recommending improvements.
• Experience preparing business and functional requirement documents, user stories, use cases, and defining acceptance criteria.
• Proficient in maintaining requirements traceability, analyzing change impacts, and supporting change control procedures.
• Familiarity with CRP sessions, UAT processes, defect management, and customer approval workflows.
• Understanding of integration points, data migration strategies, cleansing, mapping, and validation.
• Excellent documentation skills, facilitation expertise, and ability to communicate at executive levels.
• Capacity to prioritize across multiple projects with a collaborative and accountable approach.
• Fluency in English is required; Arabic language skills are preferred.
• Preference is given to Saudi nationals and applicants currently residing in Jeddah, Saudi Arabia.