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Overview

ACOUSTIEG, established in 2018, is among Saudi Arabia’s prominent specialists in acoustic treatment and sound insulation. The company designs and delivers tailored solutions for a range of settings, including healthcare, education, homes, and commercial spaces.

This opening is for a Branch Operations & Customer Experience Manager. The position focuses on keeping daily branch activities running smoothly, shaping a strong customer journey, and contributing to business expansion through effective execution and commercial awareness.

Role Scope

The manager will be responsible for balancing operational control with customer-facing excellence. Success in this role depends on the ability to manage multiple priorities, keep teams aligned, and improve how the branch performs on a day-to-day basis.

Responsibilities

Run branch operations and make sure daily work is carried out efficiently.
Lead customer experience efforts and maintain high service standards.
Track order movement and help ensure deliveries happen on schedule.
Contribute to revenue growth by improving operational effectiveness.
Act as a connector between teams so everyone stays coordinated.
Spot workflow issues and keep refining processes for better results.

Requirements

Background in operations, customer service, or branch management.
Proven leadership ability and strong organizational habits.
Capability to manage several responsibilities at once without losing control.
Comfort working in fast-moving environments.
Good English communication skills.

Additional Information

Company name mentioned in the posting: Chord.

Location stated in the role details: Dammam, Saudi Arabia.

Employment type: Full-Time.

Branch Operations & Customer Experience Manager

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