BMW Service Assistant (m/f/d)

About Müller-Gruppe

The Müller-Gruppe ranks among the top 100 automotive retail groups in Germany, representing brands such as BMW, MINI, Peugeot, Skoda, Mazda, and Opel. This family-run business currently employs around 300 staff across 17 dealerships located at 11 sites within Saarland and Rhineland-Palatinate. The group's success stems from a passion for automobiles and a readiness to explore innovative approaches.

Position Overview

We seek a motivated Service Assistant (m/f/d) to join our BMW locations in Losheim and Simmern. Being a family-operated BMW company with seasoned expertise and enthusiasm for cars and technology, we prioritize excellent customer relations, a warm environment, and outstanding service. As part of the team, you will help uphold these principles.

Key Responsibilities

• Provide attentive care and advice to customers at the service counter and throughout their workshop visits.
• Handle customer inquiries via in-person, telephone, email, or online leads.
• Arrange service appointments efficiently.
• Manage customer mobility solutions as required.
• Coordinate and communicate workshop orders.
• Process billing for workshop services and assist with administrative commercial tasks.
• Conduct vehicle handovers and explain invoices following completed repairs.
• Support the service team with various administrative duties.
• Manage cash handling responsibly.
• Ensure high customer satisfaction through professional communication and prompt issue resolution.

Candidate Requirements

• Completed commercial training or a comparable qualification.
• Preferably experience within the automotive sector or service environments.
• Strong communication skills paired with a customer-focused mindset.
• Organizational capability and the ability to work independently.
• Team-oriented with the capacity to maintain composure during busy periods.
• Basic proficiency in MS Office applications and familiarity with modern IT systems.

Our Offer

• A varied and responsible range of duties.
• A respectful, family-like working atmosphere within a successful company.
• Competitive salary along with attractive social benefits.
• A permanent employment contract.
• 30 days of annual leave.
• Bonuses including holiday and Christmas pay.
• Appealing opportunities for further training and career advancement.

Additional Information

Please submit your application online. For questions or further details, contact Mr. Martin Klees at Müller-Dynamic GmbH, In Bommersfeld 2, 66822 Lebach.