Bench General Manager

About Buddy's Pizza

Founded 80 years ago in Detroit, Buddy's Pizza originated the unique Detroit-Style Pizza, characterized by its square shape and crispy, cheesy corners. Starting from a single location at the corner of Six Mile and Conant, Buddy's now operates 19 restaurants, continuing a legacy of ingenuity, strong spirit, and heart.

Job Purpose

The Bench General Manager is responsible for overseeing all departmental operations within a Buddy’s Pizza unit, with focus on enhancing guest satisfaction and driving profitability. This leadership role ensures exemplary customer service, manages daily activities, and maintains clear communication with staff and senior management. The position requires a commitment of working at least 5 days per week, totaling 50 hours.

Key Responsibilities

• Lead daily store operations during scheduled shifts, including decision-making, employee training and support, guest engagement, staff scheduling, and maintaining product quality and cleanliness.
• Monitor labor management during shifts by supervising breaks and ensuring adherence to cash handling and checkout protocols.
• Conduct daily pre-shift meetings to communicate expectations and updates.
• Provide ongoing guidance to team members to uphold operational and procedural standards.
• Prepare and submit managerial accounting reports as directed by the General Manager and analyze sales and labor data.
• Identify areas for operational improvement, formulating and executing strategies to meet store goals.
• Ensure accuracy of all line checks across shifts.
• Promote a positive work environment to maximize employee morale, productivity, and growth.
• Maintain workplace safety to minimize risk of injury.
• Oversee product deliveries ensuring correct order fulfillment and billing accuracy.
• Handle customer inquiries and concerns professionally, authorizing complimentary items, promotions, credits, and guest requests as needed.

Leadership Duties

• Assist with recruiting, staff training, and scheduling.
• Utilize communication tools effectively including pre-shift meetings, performance documentation, and tracking records.
• Conduct employee performance evaluations and provide constructive feedback.
• Implement disciplinary actions when required.
• Ensure all employees comply with uniform policies and company standards.

Required Qualifications

• At least three years of experience managing a full-service restaurant in a general manager capacity.
• Strong skills in leadership, communication, staff development, and operational quality management.
• Effective communication across all staff levels, with sound problem-solving and decision-making abilities.
• Working knowledge of employment laws and capacity to handle confidential information.
• Exceptional customer service orientation and critical thinking aptitude.
• Proficient computer capabilities.

Benefits

• Competitive salary with bonus opportunities.
• Complimentary meals during shifts.
• Paid time off and holiday pay.
• Medical, dental, and vision insurance plans.
• Flexible Spending Account availability.
• Employee discounts.
• Flexible scheduling options.
• Paid training sessions.
• Retirement savings plan (401K).

Physical and Work Environment Requirements

• Must communicate clearly and listen attentively to employees and guests.
• Ability to stand and move about for entire shifts.
• Capable of reaching, lifting up to 50 pounds, and bending as required.
• Comfortable working with kitchen equipment.

Diversity and Inclusion

Buddy's Pizza is dedicated to cultivating an inclusive workplace that embraces diversity and prohibits discrimination and harassment in compliance with all applicable laws.