Bartender - Lobby Lounge

About Raffles Hotels & Resorts

Raffles is a historic luxury hospitality brand with a legacy dating back to 1887. Known for landmark properties across the world, it creates culturally rich, thoughtful experiences while respecting local communities, heritage, and the environment.

Raffles Dubai is a five-star hotel shaped by an Egyptian-inspired design aesthetic. It offers spacious luxury in the city centre, refined Asian styling, and attentive service. The hotel is about a 15-minute drive from Dubai International Airport and is located in Dubai’s business and shopping district near Wafi Mall, Khan Murjan souk, and the convention centres.

Role Overview

Raffles Dubai is looking for a Bartender to join Raffles Salon, its award-winning lobby lounge. The role involves preparing and serving beverages promptly and courteously to guests and patrons. The position reports to the Outlets Supervisor.

Key Responsibilities

• Review daily event information to stay aware of VIP arrivals and special service needs.
• Maintain strong working knowledge of bar ingredients, menu items, and drink preparation methods.
• Deliver service to every guest with accuracy, care, and attention to detail.
• Follow Beverage Department standard operating procedures consistently.
• Carry trays and clear, reset tables with linen, china, glassware, and silverware.
• Monitor guest satisfaction, address issues promptly, and update a manager on the situation and resolution.
• Recognize regular guests when possible and serve their preferences accordingly.
• Set up the bar properly before opening, including liquor, ice, glassware, juices, and garnishes.
• Take and process beverage orders in correct sequence from guests and service staff, verify accuracy, and manage billing efficiently.
• Prepare cocktails in line with the hotel’s beverage standards.
• Receive liquor deliveries and compare them with the previous shift’s requisitions.
• Help reduce guest-related risks associated with excessive alcohol consumption.
• Handle requisitioning, collection, and verification of food and beverage items used in the bar area.
• Keep the bar fully stocked and complete all opening and closing duties.
• Cut and prepare fruit for garnishes.
• Create visually appealing bottle and glass displays.
• Keep the bar clean and organized, including clearing dishes and glassware regularly.
• Protect the work area and do not leave the bar unattended unless properly relieved.
• Assist with cleanup tasks such as removing cans and bottles, cleaning counters and rails, and clearing melting ice from bins.
• Stay fully informed about all food and beverage services, hotel outlets, and hotel features.
• Handle cash in line with established accounting procedures.

Requirements

• Strong reading, writing, and spoken English skills.
• A creative, outgoing, and collaborative personality.
• Consistently well-groomed and professionally presented.
• Good guest interaction, communication, and problem-solving skills.
• Solid knowledge of food and beverage products, beverage service styles and techniques, drink preparation, specialty beverage orders, and a range of spirits, wines, mixes, and cocktails.
• Ability to reflect the Raffles brand promise and luxury standards in all interactions.
• Commitment to an inclusive workplace where every person feels respected and valued.
• Secondary school education.
• At least 2 years of food and beverage experience with detailed bar knowledge.
• Previous cashiering experience.

Additional Information

After applying, candidates will receive an email from AssessFirst and must complete a profile and questionnaire. This is a mandatory step for consideration, as it helps assess suitability for the role and the company culture of luxury excellence.

Employee Benefits

The company offers colleague perks that include complimentary upgrades, extended stays, discounted stays across Fairmont and Raffles properties, and special discounts on dining and wellness, along with other luxury-oriented benefits.

Values

Respect: Others’ needs, ideas, and individuality are valued and treated with fairness and dignity.

Excellence: The team focuses on meaningful connections and making others feel special.

Belonging: Differences are celebrated and colleagues support one another.

Empowerment: Team members are trusted to take initiative and anticipate memorable experiences.

Integrity: Trust is built through authenticity and mutual respect.

Diversity & Inclusion

Raffles is committed to building an inclusive environment where diverse talent can thrive, and it welcomes applicants from all backgrounds.