Automotive Service Advisor

About the Role

The Automotive Service Advisor serves as the primary point of contact for customers at the service reception, addressing their vehicle maintenance and repair requirements. This role involves visually inspecting vehicles, accurately recording customer complaints, maintaining service records, and facilitating communication between customers and the technical team to ensure quality service delivery.

Key Responsibilities

• Engage with customers to understand their service and repair needs effectively.
• Perform visual inspections of vehicles to identify and document issues.
• Generate and manage job cards either electronically or manually.
• Advise customers on routine maintenance and promote additional services such as Annual Maintenance Contracts.
• Provide accurate cost estimates and obtain customer approvals before proceeding.
• Coordinate with technicians and supervisors to ensure timely completion of assigned jobs.
• Keep customers informed about job progress, additional work requirements, delays, or parts availability.
• Conduct thorough final inspections prior to handing over vehicles to confirm service quality.
• Deliver serviced vehicles to customers while explaining the performed work.
• Address customer feedback and concerns, escalating issues to the Service Manager when necessary.
• Maintain comprehensive records of services, billing, and schedule follow-ups for repeat or scheduled maintenance.
• Commit to high customer satisfaction and retention standards.

Qualifications and Skills

• Minimum educational qualification: ITI or Diploma in Automobile Engineering or equivalent.
• Preferably 1 to 3 years of experience in a two-wheeler or automobile service center environment.
• Proficient communication skills in English and the local language.
• Strong technical understanding of two-wheelers, especially the models serviced by the center.
• Customer-focused approach combined with effective problem-solving abilities.
• Basic computer literacy for managing job cards, billing, and CRM software.

Working Schedule

The position requires working from 9:00 AM to 7:00 PM, six days a week, with one weekly off on a rotational basis.