Assistant Store Manager - Toronto Premium Outlets

About Knix

Knix is a leading intimate apparel and activewear company redefining comfort and confidence for everyday life. Established in 2013, Knix is recognized as a fast-growing and innovative brand in North America, serving more than 3 million customers through various retail channels, including online stores, physical locations, and wholesale partners. The brand portfolio includes Knix, Kt by Knix, and Mntd, all delivering exceptional products and customer experience.

Role Overview

The Assistant Store Manager plays a pivotal role in delivering the Knix brand experience, combining hands-on leadership with fostering an inviting shopping environment that builds customer trust and confidence. You will oversee store performance, lead key initiatives, coach staff, and drive operational standards, ensuring the team exceeds sales targets and maintains a vibrant, customer-first culture.

Key Responsibilities

• Lead sales initiatives such as clienteling and floor management during peak hours to maximize conversion and average transaction values.
• Use key performance indicators (traffic, conversion rate, average order value, units per transaction) to adapt sales strategies in real-time.
• Conduct engaging floor meetings and training sessions to align team efforts on sales, service, and operations.
• Promote a customer-centric culture that enhances repeat business and meaningful brand connections.
• Oversee store operations including inventory management, shipments, and loss prevention to maintain accuracy and efficiency.
• Guide hiring processes and provide leadership development opportunities for sales staff.
• Execute company marketing and operational programs including visual merchandising and event support with precision and agility.

Required Qualifications

• Proven leadership experience in upscale or fashion retail environments, balancing team management with strategic business insight.
• Ability to maintain team motivation and performance in a dynamic, fast-paced setting.
• Strong critical thinking with the agility to prioritize and solve problems under shifting conditions.
• Passionate about people development and skilled at cultivating team alignment on KPIs and goals.
• Thorough understanding of operational excellence, labor management, and store execution standards.
• Proficient with retail technologies and comfortable using data and systems to inform decisions and coach teams.

Eligibility & Physical Requirements

• Legal authorization to work in Canada and minimum age of 18 required.
• Capable of lifting items up to 25 lbs and moving actively around the store during shifts.
• Flexible scheduling availability including evenings, weekends, and holiday shifts to meet operational needs.

Compensation and Benefits

• Competitive base salary ranging from $50,000 to $55,000 annually plus monthly performance bonuses.
• Comprehensive health coverage including extended health and dental plans effective from day one.
• Access to mental health resources with therapy and coaching services.
• Employee discounts on Knix products and participation in a Gratis Program.
• Company retirement savings plan with up to 3% employer matching contributions.
• Parental leave top-up providing up to 80% of salary for eligible employees.
• Inclusive workplace culture supporting diversity and belonging.
• Opportunities for career growth and ongoing professional development.
• Paid sick days and additional floater days for work-life balance for management roles.

Additional Information

Knix employs AI tools to assist with application processing, but all hiring decisions are made by human recruiters committed to fairness and inclusion. The company emphasizes a respectful, supportive work environment and actively provides accommodations for applicants with disabilities. Knix promotes equity and welcomes candidates of all backgrounds and identities to apply.