Assistant Manager Training

Role overview

The Assistant Manager – Training will lead learning and development efforts across the organization. This role focuses on building employee capability, lifting performance, and supporting business priorities through structured training, digital learning, and development programs.

In addition to core L&D responsibilities, the position contributes to employee engagement by producing creative communication materials, running learning campaigns, and developing multimedia content.

Key responsibilities

• Build, roll out, and continuously improve training programs that match organizational goals and competency needs.
• Carry out training needs analysis to uncover skill gaps and development opportunities across teams.
• Create and conduct sales training for showroom staff, including product knowledge, customer interaction, selling approaches, upselling, cross-selling, and handling objections.
• Plan learning calendars, capability-building roadmaps, and development initiatives.
• Deliver inductions, workshops, seminars, and training sessions through classroom, virtual, and blended formats.
• Prepare and update learning assets such as presentations, SOPs, manuals, assessments, and other training documents.
• Oversee e-learning activities and manage digital learning platforms or LMS tools.
• Measure training impact using feedback, assessments, KPIs, and post-training performance reviews.
• Track participation, learning progress, and completion status for training programs.
• Coach employees and guide managers to help transfer learning into day-to-day performance.
• Work closely with business leaders, department heads, sales teams, and product teams to set training priorities and align programs with business needs.
• Prepare MIS reports and dashboards covering training outcomes, participation, and return on investment.
• Keep current with developments in learning technologies and L&D best practices.
• Handle training budgets, vendor coordination, logistics, and external learning partners when needed.
• Maintain precise records for training attendance, certifications, activities, and compliance requirements.
• Support employee engagement through internal communication campaigns, learning events, and awareness programs.
• Create attractive internal communication content for announcements, email campaigns, and learning initiatives.
• Develop simple multimedia and video content to support training and engagement activities.

Qualifications and experience

The role requires a Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related discipline, along with 5–8 years of relevant experience in Learning & Development, corporate training, or organizational development.

Prior experience delivering sales training for showroom or retail teams is important, especially in areas such as product knowledge, customer experience, sales techniques, and improving business performance.

Background in behavioral, functional, and soft skills training is also needed. Certifications in Training, Learning & Development, Instructional Design, or Facilitation will be considered an advantage.

Strong presentation, communication, stakeholder management, and content development skills are essential. Familiarity with MS Office, Canva, PowerPoint, and video or content creation tools is preferred.

Additional information

This is a full-time, onsite opportunity based in Dubai, United Arab Emirates.