Assistant Manager Counter Lead

Job Overview

The Assistant Manager Counter Lead plays a crucial role in supporting their brand by driving sales growth and increasing market presence through a consumer-centered approach.

Key Responsibilities

• Represent the brand with professionalism and credibility at all times to both external and internal audiences.
• Enhance sales by delivering excellent service, retail standards, and maintaining strong selling techniques.
• Adhere strictly to store, brand, and company policies to optimize operational efficiency.
• Stay informed about daily and weekly sales targets and strive to meet them.
• Engage in multiple sales channels such as events, omni-channel, and digital platforms.
• Maintain awareness of competitor activity to identify missed sales opportunities.
• Leverage social media effectively to promote the business and uphold the brand’s reputation.
• Execute the brand’s strategic plans locally through marketing initiatives and aligned retail activities.
• Ensure exemplary service standards to foster a culture of zero consumer complaints and exceptional customer delight.
• Act as a brand ambassador, exemplifying and promoting brand values consistently.
• Manage refunds and complaints according to company protocols and consult Area Manager when necessary.
• Utilize digital tools to continuously update product and brand knowledge.
• Develop and implement strategies to attract and retain loyal customers.
• Maintain up-to-date product knowledge to deliver an industry-leading customer experience.
• Ensure impeccable operational standards including product presentation, store cleanliness, and pricing accuracy.
• Conduct daily retail standards reviews to ensure compliance with company benchmarks.
• Manage deliveries, stock movements, and related administrative tasks promptly and accurately.
• Follow company policies strictly to minimize stock losses and secure inventory.
• Create a safe shopping environment by adhering to health, safety, and retailer guidelines.
• Achieve minimum 'Acceptable' scores during audits by fulfilling all health and safety and operational requirements.
• Manage daily stock replenishment and take corrective actions when needed.
• Analyze commercial reports to inform decision-making and maximize sales performance.
• Plan and implement visual merchandising layouts in timely fashion following company standards.
• Identify and address stock package issues promptly, escalating when necessary.
• Coordinate promotions and discounts ensuring full compliance with company rules.
• Spot product trends and suggest ways to improve performance.

Qualifications

• Demonstrated experience within fast-paced retail or customer-facing roles.
• Strong motivation towards self-development and professional growth.
• Good commercial awareness and understanding of the retail industry.
• Excellent communication, organizational, and prioritization capabilities.