Assistant Guest Relations Manager

About Sunset Hospitality Group and TAPASAKE

Sunset Hospitality Group (SHG) is a prestigious multinational company specializing in lifestyle hospitality. Their extensive portfolio includes Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more, spanning 111 properties across 26 countries. SHG is dedicated to crafting authentic, diverse hospitality experiences that unite people globally.

The opportunity is at TAPASAKE, an award-winning lifestyle dining venue where Japanese cuisine blends with Mediterranean flavors. The restaurant boasts stunning vistas and a lively ambiance, offering an upscale guest experience through exceptional food, innovative drinks, and top-tier service.

Role Overview and Responsibilities

• Assist the Guest Relations Manager in managing day-to-day guest relations operations.
• Ensure outstanding guest experiences from arrival till departure.
• Oversee VIP guests, special events, and personalized guest preferences.
• Lead and mentor the hostess and guest relations team members.
• Professionally address guest feedback and service recovery issues.
• Collaborate with restaurant operations to guarantee smooth service delivery.
• Monitor reservations and optimize seating efficiency.
• Maintain accurate guest profiles and comply with CRM standards where applicable.
• Adhere to luxury hospitality and brand guidelines.
• Create a warm, energetic, and guest-centered atmosphere.

Ideal Candidate Profile

• At least 3 years of experience in Guest Relations within luxury hospitality environments.
• Previous supervisory or team leadership experience is preferred.
• Background in premium restaurants, beach clubs, or lifestyle venues is advantageous.
• Strong communication and interpersonal abilities.
• Confident managing VIP and international clientele.
• Familiarity with reservation management systems like SevenRooms or OpenTable is a plus.
• Genuine passion for delivering exceptional guest service experiences.