Application Support Analyst

Role Overview

We are seeking a motivated and client-oriented Business & Application Support Analyst to maintain and support crucial operational platforms related to attractions, parking, access control, and self-service kiosks.

Key Responsibilities

• Deliver support for applications and day-to-day operations of mission-critical systems.
• Manage incident resolution, service requests, and user support within established service level agreements.
• Support systems for guest attractions access, parking and car park access, credential management, kiosk ticketing machines, and membership/visitor management.
• Conduct application monitoring and troubleshoot issues occurring in production environments.
• Analyze incidents, determine root causes, and propose preventive solutions.
• Collaborate with vendors and technology partners to resolve issues and maintain systems.
• Gather and document business requirements for system enhancements and improvements.
• Coordinate testing phases such as user acceptance testing and validation post-deployment.
• Assist in system upgrades, patch management, and release deployments.
• Generate detailed reports, user manuals, process documents, and maintain knowledge base articles.
• Work closely with stakeholders to optimize processes and enhance user interactions.
• Engage in change and release management processes.

Experience and Technical Skills

• 2 to 4 years in roles such as Application Support, Business Systems Support, Production Support, or Business Analyst-related positions.
• Experience with operational or customer-facing application support.
• Proven track record collaborating with external vendors and business teams.
• Solid grasp of application support and incident management workflows.
• Fundamental understanding of SQL for troubleshooting and data analysis.
• Familiarity with ticketing platforms and IT Service Management tools.
• Knowledge of system integrations, APIs, and software interfaces.
• Comfortable working with Windows applications and enterprise systems.
• Awareness of ITIL methodologies is a plus.

Application Instructions

Please submit your detailed resume in MS Word format including the following details:
Education qualifications, comprehensive work experience, reasons for leaving past employments, last salary drawn, expected compensation, and earliest availability date.