Account Manager

About Zoho

Zoho stands as a leading global software firm offering over 55 varied applications catering to diverse business needs, such as sales, marketing, customer service, accounting, back-office functions, and an extensive range of productivity and collaboration tools. Trusted by over 130 million users and supported by more than 18,000 employees worldwide, Zoho serves hundreds of thousands of companies daily, including its own operations. With a 29-year track record of remaining private, self-funded, and profitable, Zoho emphasizes sustainable and resilient business practices.

Role Overview

We are looking for an Account Manager based in Jeddah, Saudi Arabia with 2 to 3 years of relevant experience. This role involves managing B2B customer accounts through the post-sales lifecycle, ensuring customer success, and fostering long-term partnerships.

Key Responsibilities

• Oversee a portfolio of B2B customer accounts after sales, guaranteeing their success and nurturing enduring relationships.
• Promote product adoption by deeply understanding customer business objectives, performing health assessments, and suggesting fitting solutions.
• Establish and sustain strong connections with primary stakeholders such as business users, IT departments, procurement teams, and executive sponsors.
• Manage contract renewals proactively by spotting risks early, minimizing customer churn, and ensuring contracts are timely renewed.
• Recognize opportunities for upselling and cross-selling by aligning solutions with customer needs.
• Lead customer meetings including Quarterly Business Reviews, adoption assessments, and executive business discussions to enhance customer value.
• Collaborate closely with departments including Sales, Presales, Support, Consulting, Product, Finance, and Legal to achieve customer satisfaction.
• Monitor customer status by tracking product use, engagement levels, support patterns, and business insights to anticipate and mitigate risks.
• Keep detailed CRM documentation covering account plans, interactions, sales opportunities, renewals, risks, and forecasts.
• Ensure overall customer satisfaction through proactive account management and support for business growth strategies.

Qualifications and Requirements

• 2 to 3 years of experience in Customer Success, Account Management, Enterprise Software, SaaS, IT Services, or Solution Sales.
• Proven track record managing B2B accounts including activities such as product adoption, contract renewals, client retention, and account expansion.
• Comprehensive knowledge of customer lifecycle management, stakeholder engagement, and relationship management techniques.
• Practical experience using CRM software platforms like Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or equivalents.
• Skilled in conducting customer business reviews, handling escalations, and driving initiatives aimed at customer success.
• Excellent communication, analytical thinking, problem-solving abilities, and negotiation skills.
• Capacity to collaborate efficiently in dynamic, customer-oriented team settings.
• Experience with SaaS, ERP, CRM, HRMS, or enterprise software solutions is highly desirable.
• Exposure to GCC or KSA markets is a plus.
• Mandatory fluency in both English and Arabic languages.