Account Manager - Digital Services & GSI Business Development

Job Overview

The role of Account Manager for Digital Services & GSI Business Development involves overseeing and expanding key client accounts, promoting Khatib & Alami's digital and geospatial service offerings, and driving new business generation across multiple regions where the company operates. The individual will assist with executing the business development strategy, lead client engagement efforts, contribute to proposal creation, and ensure client needs are communicated effectively within the organization. Staying knowledgeable about market trends, emerging geospatial technologies, and representing the firm in relevant industry forums is essential.

Main Duties

• Set client account goals including revenue growth and business development targets alongside senior management, providing regular updates on progress.
• Build and nurture strong relationships with key clients in GIS and Digital Services sectors across various operational countries.
• Market Khatib & Alami’s digital, GIS, and geospatial capabilities to existing customers and prospective clients to uncover new business opportunities.
• Handle a portfolio of major client accounts, identifying chances to broaden service offerings and deepen partnerships.
• Prepare detailed account plans, client reports, and maintain comprehensive customer records, overseeing input accuracy provided by support staff.
• Identify and engage potential clients and strategic partners that support bidding processes and ensure efficient service delivery.
• Facilitate client meetings, presentations, and discussions regarding proposals, ensuring client requirements are relayed to internal teams clearly.
• Deliver client feedback and market intelligence to guide proposal strategies and decision-making on project pursuits.
• Collaborate with senior management and relevant teams to develop technical and commercial proposals, including supporting cost estimates.
• Ensure adherence to quality standards, corporate policies, and knowledge management procedures.
• Participate actively in debrief sessions after proposal submissions and contribute to refining business development workflows.
• Engage in ongoing training and knowledge exchanges to keep skills sharp and industry knowledge current.
• Monitor emerging trends in geospatial technology, market dynamics, competitors, and applicable international standards.
• Serve as the company’s representative in GIS, Digital Services, geospatial industry events, and relevant forums.

Qualifications and Skills

• Bachelor’s degree in Computer Engineering, IT, GIS, Geomatics or related fields from a recognized institution.
• Mandatory registration with MMUP as Grade A Computer Engineer specialized in a related field.
• More than 10 years’ experience in geospatial technologies, GIS, Digital Services, IT or related sectors.
• At least 5 years’ experience in client-facing account management, business development, or leadership roles.
• Proven success in managing client relationships and strategic partnerships.
• Competency in preparing technical and commercial proposals and providing cost estimation.
• Ability to supply client and market insights supporting competitive positioning and tender strategies.
• Strong familiarity with industry operations in the Middle East and other relevant areas.
• In-depth knowledge of geospatial technologies and their applications in Digital Services and GIS markets.
• Awareness of GIS, geospatial, and Digital Services market trends and competition across operating countries.
• Understanding of pertinent international geospatial, engineering, and technical standards and codes.
• Excellent business development, client handling, negotiation, and proposal skills.
• Good financial acumen including budgeting and organizational management.
• Outstanding presentation, leadership, interpersonal, and communication skills.
• Capacity to professionally represent the company with senior clients and stakeholders.
• Fluent oral and written communication skills in both Arabic and English.