Customer Service and Support Internship

About the Internship

This internship involves managing various aspects of customer service, sales operations, and payment tracking using Zoho CRM and Zoho Desk. The intern will handle client communications, sales pipelines, order processing, payment collection, post-sales support, and internal coordination.

Key Responsibilities

• Manage leads, deals, and accounts within Zoho CRM while ensuring sales pipeline visibility.
• Prepare and distribute quotations and proposals through CRM workflows.
• Support order lifecycle including order entry, tracking, and delivery coordination.
• Monitor payment statuses and maintain transaction records to ensure advance payments before order processing.
• Follow up on pending invoices and collaborate with finance teams for reconciliation.
• Log and manage customer tickets using Zoho Desk, ensuring timely resolutions and proper categorization.
• Proactively handle post-sales engagement by tracking warranty periods and initiating AMC discussions.
• Coordinate across sales, logistics, and support teams to ensure seamless communication and execution.
• Maintain clean and updated data records and generate reports on sales and customer support activities.

Candidate Expectations

• A proactive and responsible approach to follow-ups and task ownership.
• Maintain accurate and complete data entries in CRM systems.
• Strong communication and coordination with customers and internal teams.
• Ability to juggle multiple tasks and meet deadlines efficiently.
• Embrace structured processes, documentation, and CRM tool usage.
• Ownership of payment follow-ups and customer issue resolution.
• Positive attitude toward learning new systems and CRM technologies.

Who Should Apply

Applicants must be based in Hyderabad, able to commit full-time in-office availability, start between July 11 and August 17, 2026, and be willing to work for three months. Relevant skills and interests in sales, operations, and customer support are required.

About the Company

CBAI Technologies Private Limited specializes in aerial intelligence solutions for industries like mining and construction, integrating drones, precision hardware, AI analytics, and connected systems to deliver real-time operational insights.

Other Information

• Internship duration: 3 months, starting immediately.
• Stipend ranging from INR 10,000 to 20,000 per month.
• Additional benefits include certificate, letter of recommendation, flexible working hours, and informal dress code.