Ewomazino Odah

About

Customer-focused professional with over 3 years of experience in client relations, complaint resolution, and multi-channel communication. Experienced in improving customer satisfaction, streamlining service processes, and supporting cross-functional teams with accurate records and professional service delivery.

Experience

• Administrative Executive / Customer Relations Coordinator
  GSWMI
  Jan 2025 – Present
• Junior Travel Manager
  Dreamport
  Mar 2026 – Apr 2026
• Office Assistant / Substitute Teacher
  Rimax Institute
  Feb 2025 – Dec 2025
• Administrative Intern
  GSWMI
  Jun 2024 – Dec 2024
• Technical Assistant / Customer Service Coordinator
  High-Grade Technical Services
  Jan 2020 – Dec 2023

Education

• Bachelor of Science
  University of Benin
  Computer Science · Jan 2020 – Aug 2024

Skills

• Communication
• Google Docs
• Adaptability
• Time Management
• Problem Solving
• Attention to Detail
• Data entry
• Google Workspace
• Microsoft 365
• Zoom
• Reporting
• Customer Service
• Record Management
• Process Improvement
• Excel
• Order Processing
• Team Leadership
• Complaint Resolution
• Training
• Word
• ClickUp
• Excel / Google Sheets
• Calendar and appointment management
• Whatsapp
• Telegram

Courses & certifications

• Introduction to Cybersecurity · CISCO Ghana Academy · 2025
• ISC2 Certified in Cybersecurity (Domains 1–4) · ISC2 · 2024
• Jobberman Soft Skills Training · Jobberman · 2024
• Responsive Web Design · APTECH · 2023
• Basic MIS Certification · NIIT · 2016

🗣️ Languages

• English · Native