Wellness Experience Supervisor

Position Overview

The Wellness Experience Supervisor role focuses on managing daily spa operations to ensure an outstanding guest experience within a luxury hotel spa setting. This position facilitates excellent service delivery, supports operational leadership for front desk and therapist teams, and drives business effectiveness through wellness treatment and retail sales.

Guest Experience

• Create personalized, memorable, and consistent experiences aligned with luxury spa standards.
• Engage proactively with guests throughout their visit to ensure needs are anticipated and satisfaction is guaranteed.
• Handle guest complaints and service recovery efficiently, professionally, and promptly.
• Maintain regular floor presence to uphold service quality and operational standards.
• Ensure all interaction points adhere to established luxury hospitality and wellness standards.

Operational Management

• Oversee day-to-day spa operations including reception, treatment rooms, relaxation zones, and wellness areas.
• Maintain cleanliness, maintenance, and readiness of all spa facilities.
• Manage daily opening and closing protocols following company procedures.
• Coordinate therapist shift rosters, room assignments, and workflow to optimize operational efficiency.
• Ensure compliance with safety, hygiene, sanitation, and organizational policies.
• Monitor adherence to service protocols and brand standards.

Leadership Responsibilities

• Lead and support therapists and reception staff on a daily basis.
• Conduct briefings to communicate goals, promotions, and service standards.
• Coach and mentor team members to elevate performance and guest satisfaction.
• Facilitate onboarding and ongoing training of new employees.
• Ensure team members maintain professional grooming and conduct in line with brand values.
• Assist in performance management, employee recognition, and succession planning.

Revenue Growth and Sales

• Promote treatment upgrades, wellness packages, and retail products to increase revenue.
• Track daily revenue, productivity, and guest conversion rates.
• Support wellness events and promotional campaigns.
• Motivate staff to meet retail and upselling objectives.
• Identify new opportunities to boost guest spending and business results.

Administrative Duties

• Assist with managing reservations and optimizing appointment schedules.
• Oversee inventory of retail items, supplies, and operational materials and coordinate orders.
• Prepare operational reports and communicate insights to management.
• Support payroll processes, forecasting, scheduling, and maintain necessary documentation.
• Ensure compliance with audit and reporting standards.

Qualifications and Requirements

• Minimum of three years’ experience in luxury spa or hotel spa operations.
• At least one year in a supervisory or senior therapist/receptionist capacity.
• Excellent leadership and communication capabilities.
• Familiarity with luxury hospitality service standards is preferred.
• Ability to independently lead spa shifts.
• Availability to work weekends and public holidays as required.

Additional Information

Job Location: 12 Marina View, Singapore 18961

Employment Type: Full Time, Non-Management

Equal Opportunity: The employer promotes diversity and inclusion, encouraging individuals from all backgrounds including disabilities and veteran status to apply.

Brand Commitment: The company is dedicated to wellness, seeking candidates passionate about health and well-being, enthusiastic, active, optimistic, and adventurous, encouraging them to thrive personally and professionally within a global team.