Telesales Executive

Job Overview

This position involves contacting potential and existing customers by telephone to promote and sell general insurance products, focusing mainly on motor insurance. The role requires lead generation, addressing client inquiries, managing renewals, and consistently achieving monthly sales and call targets.

Key Responsibilities

• Make outbound calls to prospective customers from provided lists or warm leads to introduce general insurance policies.
• Effectively communicate policy details, including features, benefits, exclusions, and premium costs for motor, health, or travel insurance plans.
• Proactively engage with current policyholders to facilitate renewals prior to policy expiration.
• Identify customer needs, evaluate suitability, and forward qualified leads to senior sales personnel as appropriate.
• Respond to client questions, resolve simple complaints, and offer precise support regarding insurance products.
• Maintain up-to-date records of customer information, call results, and follow-up actions within the CRM system.
• Achieve specified daily call activities, maintain effective interaction times, and meet monthly sales conversion goals.

Additional Information

This role centers on telephonic interactions requiring strong communication skills and the ability to manage multiple sales targets in a systematic manner.