Technical Customer Interface Manager

About Siemens Information Systems Ltd.

Siemens Information Systems Ltd. (SISL), established in 1992, is recognized as a prominent system integrator and comprehensive solution provider catering to numerous global clients. The company has experienced over 100% growth in the past three years by consistently delivering enhanced value to its customers, earning accolades like Deloitte's ‘India Fast 50’ and ‘Asia Pacific Fast 500’ awards. SISL emphasizes innovation and quality as the foundations of its success, evolving from an ISO 9000 company in 2001 to a CMMI Level 5 accredited firm in 2005, and is driven by mature people practices supported by People CMM. It currently employs approximately 5,000 knowledge workers, focusing on industry-specific consultancy-led services and world-class processes.

Role Overview

We seek a dynamic Technical Customer Interface Manager to join our team and contribute meaningfully in a continuously evolving environment. The ideal candidate will exhibit creativity in problem-solving, a willingness to grow, and an ability to make a significant impact both presently and in the future.

Key Responsibilities

• Possess deep knowledge and practical experience with Westinghouse/Westrace Interlocking Mk1 & Mk2 systems, including both hardware and software components.
• Manage Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT), and handle installation, commissioning, and testing of interlocking systems on-site.
• Diagnose and resolve site failures promptly, particularly during emergencies or critical situations.
• Lead and guide site personnel through failure analysis and the resolution of technical issues.
• Prepare comprehensive technical failure reports detailing observations, root cause analysis, corrective actions, and preventive strategies.
• Engage effectively with customers, clearly explaining technical faults and participating confidently in meetings.
• Maintain organized and up-to-date documentation such as failure count reports, open and closed issue logs, and FRPCPY tracking in collaboration with the team.
• Adhere to ISO quality standards and follow established quality workflows diligently.
• Proactively identify potential problems, recommend enhancements, and implement solutions to prevent recurring failures.
• Demonstrate strong technical expertise in railway interlocking systems and their core principles.
• Deliver technical training sessions to both internal staff and external customer representatives.
• Coordinate closely with internal teams to ensure timely completion of tasks and thorough technical evaluations of performed work.

Desired Qualifications and Experience

• Possession of a bachelor's degree.
• At least 10 years of relevant industry experience.
• Holding an IRSETLO or IRSE license is considered an advantage.
• Strong written and verbal communication skills.

Additional Information

This position is located in Bangalore, India. Candidates must be prepared to operate from this location. Eligibility criteria specify candidates must be any graduate.