Strategy & Operations Manager, Learning and Development

Company Overview

SentiLink pioneers innovative identity and risk management solutions that enable individuals and institutions to transact with assured confidence. Our mission is to revolutionize identity verification in the United States by replacing outdated, inefficient methods with advanced systems that are ten times faster, smarter, and more accurate.

Our real-time APIs have successfully verified hundreds of millions of identities, initially serving financial services and rapidly expanding into various other markets. Supported by leading investors such as Craft Ventures, Andreessen Horowitz, NYCA, and Max Levchin, SentiLink has garnered accolades from prominent media including TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, and LendIt. Among other honors, we are proud recipients of the Forbes Fintech 50 recognition and the 2026 FICO Industry Vanguard Decision Award. Notably, we were the inaugural company to launch the eCBSV and have testified before the United States House of Representatives regarding the future of identity verification.

SentiLink operates as a digital-first company with a flexible working model tailored to fully remote, hybrid, or in-office arrangements. Our offices are located in Austin, San Francisco, New York City, Seattle, Los Angeles, Chicago, Gurugram, and Bengaluru. Employees near these locations are encouraged to engage with office environments regularly. For specific teams, such as engineering in India, office presence is the norm.

Role Overview

We seek a seasoned Learning and Development expert to lead and expand our learning programs. This key role involves crafting our learning strategy, enhancing current initiatives, and developing new ones to support growth at all employee levels—from onboarding through leadership development and continuous professional progression.

The position entails ownership of learning throughout the employee lifecycle, including onboarding, fraud education, managerial training, leadership capability building, performance enablement, and knowledge dissemination. While some programs exist, many need to be initiated, targeting areas with the greatest strategic impact.

This role directly reports to the Head of People and collaborates extensively with leadership across departments.

Primary Responsibilities

• Formulate and own the comprehensive learning and development strategy, pinpointing skill gaps and prioritizing initiatives with demonstrable business benefits.
• Create, refine, and sustain learning programs covering company and departmental onboarding, fraud education, managerial and leadership development, and continuous employee growth.
• Collaborate with business leaders to identify capability requirements and implement effective learning solutions that elevate both individual and organizational performance.
• Design and conduct dynamic workshops, training sessions, and immersive learning experiences for various employee groups including managers and executives.
• Enhance knowledge sharing and employee access to information by developing scalable educational resources, thorough documentation, and self-service platforms.
• Assess the impact of learning initiatives through data and participant feedback to drive ongoing improvement.
• Serve as the principal steward for learning and development efforts, balancing strategic vision and day-to-day execution.

Candidate Qualifications

• 6 to 10 years of experience in consulting (particularly in learning, change management, or organizational effectiveness), learning and development, talent development, or related domains.
• A proven track record in establishing and scaling learning programs, beyond merely delivering existing content.
• Exceptional presentation and facilitation capabilities, adept at engaging diverse audiences effectively.
• Strong program management aptitude with the ability to independently oversee multiple projects from conception through implementation.
• Experience in crafting practical and captivating learning experiences tailored for adult learners.
• Outstanding verbal and written communication skills.
• Adaptability to ambiguous, fast-evolving environments where many programs require ground-up development.
• Intellectually curious, collaborative, practical, and highly focused on execution.

Preferred Qualifications

• Background in startup or fast-growing technology companies.
• Experience supporting technical teams or organizations.

Compensation and Benefits

The total compensation ranges from $155,000 to $200,000 annually, accompanied by equity and comprehensive benefits.

• Company-funded group health insurance covering employees and dependents.
• 401(k) retirement plan with employer matching or equivalent options for non-U.S. roles.
• Flexible paid time off policy.
• Frequent company-wide in-person events.
• Home office stipend and additional benefits.

Corporate Values

• Commitment to Follow Through
• Deep Understanding of the work and clients
• Doing Whatever It Takes
• Thinking and Acting Smart