- ಅನುಭವ
- 6+ ವರ್ಷಗಳು
- ಸಂಬಳ
- —
- ತೆರೆಯುವಿಕೆಗಳು
- 1
- ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ
- ೧ ವಾರ ಹಿಂದೆ
- ಕೆಲಸದ ಮೋಡ್
- ಮನೆಯಿಂದ ಕೆಲಸ ಮಾಡಿ
- ಪುನರಾರಂಭ
- ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ
ಕೆಲಸದ ವಿವರ
About the Role
We seek a Social Media & Community Lead based in the United Kingdom to drive and expand global social media and community strategies across multiple regions. This leadership position involves setting up governance, best practices, and frameworks to empower regional teams to deliver consistent and impactful initiatives. By collaborating across various departments, you will turn community feedback and social data into actionable business insights, influencing products, campaigns, and enhancing customer experience. This role suits a strategic, collaborative, and data-minded professional thriving in fast-paced digital environments and aiming to build scalable programs with worldwide impact.
Main Responsibilities
- Lead the global social media and community center of excellence by establishing regional strategies, governance structures, and operational standards for all social and community channels.
- Create scalable playbooks, best practices, and processes for regional teams to implement consistent and effective social media and community activities.
- Collect, analyze, and unify customer feedback, community insights, social listening data, and sentiment analysis to inform business decisions.
- Enhance brand reputation by initiating community engagement activities and managing online reputation across key markets.
- Work in partnership with Product, Marketing, PR, Customer Experience, and regional teams to integrate community insights into product launches, marketing campaigns, and customer communication.
- Provide coaching and support to regional teams through training, knowledge exchange, campaign frameworks, and operational advice to boost execution quality.
- Develop and track key performance metrics related to community health, engagement rates, sentiment, and effectiveness of social media efforts.
- Spot opportunities to improve tools, governance, collaboration methods, and workflows between global and regional teams.
Required Qualifications and Skills
- Over 6 years of experience in social media, community management, digital marketing, brand strategy, or related roles in dynamic digital settings.
- Demonstrated leadership of regional or global social media and community functions spanning multiple international markets.
- In-depth understanding of social listening technologies, online community engagement, sentiment analysis, and reputation management practices.
- Experience creating scalable governance frameworks, operational processes, and best practice playbooks.
- Exceptional stakeholder management abilities, capable of influencing and collaborating with cross-functional teams and senior executives.
- Strong analytical, communication, and presentation skills, adept at transforming customer insights into strategic recommendations.
- A strategic approach with comprehensive knowledge on how social media and community efforts drive brand growth and business success.
- Data-driven mindset combined with commercial awareness, comfortable working in a high-growth, fast-moving environment.
Benefits and Opportunities
- Funding support for study and professional development.
- Frequent internal events, workshops, and team-building exercises.
- Collaborate with diverse, international teams.
- Prospects for career progression and advancement in an expanding global organization.
- Internal mobility programs to support long-term career growth.
- Flexible remote working arrangements.
- A dynamic and innovative company culture fostering collaboration.