Shift Manager

Overview

We seek a dynamic and accountable Shift Manager to lead daily operations at our outlet, ensuring efficient shift management, superior customer service, and full adherence to company SOPs, cleanliness, and quality benchmarks.

Primary Duties

• Oversee daily outlet activities during designated shifts to maintain smooth functioning.
• Guarantee precise orders, prompt delivery (Key Performance Target), and outstanding customer interactions.
• Supervise kitchen and frontline personnel enforcing compliance with hygiene, food safety, quality, and operational procedures.
• Monitor stock levels, manage inventory consumption and wastage, coordinating replenishment with the Outlet Manager.
• Address and resolve customer complaints and escalations swiftly and effectively.
• Ensure correct billing, cash counting, and comprehensive shift reporting.
• Coach, lead, and motivate team members to uphold operational standards.
• Keep detailed shift records concerning sales, complaints, stock, cleanliness, and overall performance.

Qualifications and Skills

• Prior experience as a Shift Manager, Team Leader, or Supervisor in Quick Service Restaurants, Restaurants, Cloud Kitchens, or Food & Beverage sectors.
• Proven leadership abilities combined with strong team and customer management skills.
• Understanding of inventory control, hygiene protocols, cash handling, and operational SOPs.
• Familiarity with POS platforms (preferably Petpooja) and inventory management tools like Supplynote is advantageous.
• Flexibility to work rotating shifts and thrive in high-pressure environments.

Performance Indicators

• Achieving high precision in orders and ensuring customer satisfaction.
• Maintaining timely delivery as per KPT standards.
• Adherence to hygiene regulations and SOPs.
• Minimal discrepancies in stock and wastage.
• Accurate cash handling and seamless shift execution.