Senior Product Manager 1

Role Overview

Join a leading global technology company as a Senior Product Manager based in the new Auckland CBD office. Reporting to the Senior Director of Product, you will take ownership of outcomes within a defined product charter such as Donor Management, Church Management Systems, Integrations, Apps, or Partnerships. Collaborate closely with Engineering, Design, and other cross-functional teams leveraging AI-assisted tools and Pushpay's AI product development process to meet roadmap goals, shape product packaging, and deliver measurable customer value.

This is a hands-on position with significant feature ownership and delivery responsibility, while also developing skills for broader strategic impact. The role involves working with core delivery systems like Jira for backlog and sprint management and Confluence for documentation, alongside global teams across time zones.

Key Duties

• Develop and implement product roadmaps balancing user needs, business targets, and technical feasibility.
• Conduct discovery activities with customers and stakeholders to validate needs and solutions.
• Partner with Engineering and UX teams to ensure high-quality, timely feature releases.
• Collaborate with Marketing, Sales, and Customer Success on product launches, go-to-market strategies, and adoption initiatives.
• Support decisions on packaging and pricing aligned with product tiers (Basic, Advanced, Complete).
• Gain proficiency in API endpoints, integrations, and payments processing to enhance marketplace and ecosystem growth.
• Understand vault, tokenisation processes, and payment settlements to contribute to fintech-focused efforts.
• Utilize data analytics and AI tools to analyze usage, discover opportunities, and inform decisions.
• Promote AI-enhanced product features that improve donor insights, administrative automation, and customer experience, while fostering AI literacy and adoption within the team.
• Champion user experience to keep products simple, effective, and trustworthy.
• Mentor and coach other Product Managers to cultivate their professional development.

Skills and Experience

• Over 5 years of product management experience in SaaS, fintech, or closely related industries.
• Demonstrated track record of delivering end-to-end product features within collaborative, cross-functional teams.
• Strong skills in translating customer requirements into detailed product specifications.
• Experience working with APIs, integrations, and partnership-based product models.
• Preferred exposure to payment systems, tokenisation, or fintech ecosystems.
• Hands-on experience with AI and machine learning applications for product development and workflow enhancement, including evaluating AI features and limitations.
• Familiarity with Agile methodologies and proficient use of Jira or similar issue tracking tools.
• Excellent communication and collaboration abilities.
• Availability to occasionally work outside standard hours to engage with global, multi-timezone teams.

Tools and Systems

• Delivery Management: Jira or equivalent for backlog and sprint oversight; Confluence or similar for documentation and decisions.
• AI Product Tools: Use of generative AI assistants like Claude or Atlassian Intelligence for research, drafting requirements, and automating workflows, following responsible AI standards.
• API & Integration: Tools such as Postman for API testing and documentation; familiarity with vault, tokenisation, and payment settlement systems tied to your product domain.
• Analytics: Tools like Amplitude or Pendo for tracking usage and product adoption.

Benefits and Culture

• Work in a values-driven organization with real career growth and professional mentorship.
• Family-friendly workplace with paid parental leave for primary and secondary caregivers, plus full annual leave pay upon returning from parental leave.
• Hybrid work model offering flexible schedules and up to two days remote work weekly.
• Immediate accrual of sick leave from the start date.
• 16 hours paid volunteer time off annually.
• Access to advanced workplace equipment.
• Unlimited snacks, beverages, and coffee.
• Employee Assistance Program (EAP).
• Free annual flu vaccinations.
• Social events and in-office Friday happy hours throughout the year.
• A personal development training budget of $3,000 annually.

About the Company

Pushpay is a rapidly expanding New Zealand-founded SaaS company with offices in the US and Auckland. The company supports organizations and communities via mobile apps, management software, and giving technologies, focusing on churches, schools, and nonprofits. The product teams include Software Engineers, SREs, QA professionals, UX designers, and Product Managers dedicated to delivering value as top providers in their market.

Additional Information

Note: Candidates must currently reside in New Zealand or be citizens, permanent residents, or residents with valid travel conditions. Submission of resumes in PDF format is recommended.