Senior Associate - Customer Care

Job Overview

We are seeking a dedicated Customer Service Executive for a prominent multinational corporation specializing in the telecommunications sector. This role involves managing both incoming and outgoing customer interactions, efficiently addressing complaints, and promoting superior customer satisfaction standards.

Key Responsibilities

• Manage communications with customers through calls, emails, and chat platforms concerning telecom services.
• Resolve technical and service-related issues promptly with professionalism.
• Document all customer interactions, updates, and necessary follow-ups.
• Strictly follow established quality protocols and consistently meet set performance goals.

Candidate Requirements

• Applicants should have a graduate-level education with between one to five years of experience in customer service roles.
• Proficiency in spoken and written English communication is essential.
• Flexibility to work rotational shifts is mandatory.
• Strong analytical aptitude paired with excellent interpersonal communication abilities.

Additional Information

Interested candidates are invited to reach out directly via phone or WhatsApp to HR representative Gufran at the provided contact number.