Scheduling Specialist (On-Site)

About CameraMatics

CameraMatics is dedicated to revolutionizing fleet management by leveraging advanced camera technology, AI, machine learning, and telematics to enhance road safety and operational efficiency. As a recognized SaaS enterprise undergoing fast-paced growth and expanding globally, our solutions provide fleet operators with real-time insights, risk reduction, improved productivity, and elevated safety standards throughout the industry.

Role Overview

The Field Engineer Scheduling Specialist plays a critical role in coordinating the deployment of our video telematics products across projects within the UK and Ireland. This position, based on-site at our Waterford office located in the ArcLabs Research & Innovations Centre at SETU West Campus, Carriganore, is responsible for managing field engineer schedules, supplier interactions, completing administrative tasks related to project delivery, processing billing, and raising purchase orders. Effective communication with internal teams and customers is essential for ensuring that service requirements are fulfilled smoothly.

Key Responsibilities

• Organize and allocate field engineers for installations, maintenance, and service operations, ensuring optimal resource use to meet project timelines.
• Serve as the primary contact point for customers by scheduling appointments, providing updates, resolving any scheduling conflicts, and maintaining high customer satisfaction.
• Develop and sustain strong relationships with suppliers, customers, and internal departments to support timely supply and project completion.
• Transmit detailed job information and customer requirements to field engineers, and verify completion of assignments.
• Work collaboratively across customer support, sales, technical, and operations teams to ensure smooth service execution and rapid problem resolution.
• Maintain and manage completion documentation, operational records, and uphold company protocols by processing charges and issuing purchase orders.
• Identify process improvements to enhance scheduling, operational workflows, and customer experience.
• Keep abreast of industry trends, best practices, and applicable regulatory standards.
• Assist the wider team with additional projects and responsibilities as needed.

Desired Qualifications and Skills

• Previous experience in scheduling, resource allocation, project coordination, or similar operational roles, ideally within technology, engineering, or service delivery sectors.
• Exceptional organizational abilities with meticulous attention to detail and the capability to handle multiple competing priorities efficiently.
• Strong communication and interpersonal skills paired with a professional, customer-centric approach.
• Comfortable establishing and nurturing relationships with customers, suppliers, engineers, and various internal stakeholders.
• Proficient use of Microsoft Office suite, especially Excel and Outlook; familiarity with scheduling or workforce management software is preferred.
• Proactive problem solver who adapts effectively in a dynamic, high-pressure environment.
• Knowledge of the UK and Ireland geographic regions is advantageous.
• Possession of project management credentials such as PRINCE2 is beneficial but not mandatory.

Why Work with CameraMatics?

• Join an acclaimed technology company transforming fleet safety through the use of AI, video telematics, and machine learning.
• Become part of a rapidly expanding SaaS firm with ambitious plans for international market growth.
• Contribute to delivering innovative solutions that enhance road safety and operational performance for businesses.
• Collaborate in a vibrant, supportive environment with experts in operations, customer success, sales, and technology.
• Experience a company culture that nurtures innovation, teamwork, continuous learning, and customer success.
• Advance your professional growth in a swiftly scaling organization offering new development opportunities.