Sales Operations Manager - AI Security

About the Company

We are collaborating with a venture-backed cybersecurity startup addressing critical yet often overlooked challenges in enterprise security. Their AI-native platform integrates seamlessly with an organization's existing security infrastructure to continuously detect blind spots, correct misconfigurations, and automate remediation processes—empowering security teams to maximize the value of their current tools.

Role Overview

We are seeking a Sales Operations Manager to join the team remotely in the United States. This role is pivotal in expanding the sales and revenue framework by acting as the operational linchpin that connects strategic go-to-market (GTM) leadership with system administration expertise. You will lead and manage cross-functional operations across sales, marketing, and customer success, building scalable infrastructure and collaborating directly with leadership to guide strategic initiatives. Your responsibilities span ownership of the technical platform, data management, analytics, and the optimization of workflows throughout the entire customer lifecycle.

Key Responsibilities

• Serve as a trusted advisor to the sales leadership team, providing insightful, data-driven guidance on GTM strategy and forecasting.
• Develop and oversee territory models, manage account assignments, and administer quota-setting along with sales compensation and incentives as the sales force grows.
• Implement and manage a Deal Desk model to handle pricing strategies, contract terms, and risk mitigation within complex enterprise cybersecurity transactions.
• Maintain accurate, dependable data flow and system integration across all essential sales and operational tools.
• Enhance Sales Operations by streamlining pipeline oversight, deal progression, and contract execution to reduce obstacles and enhance win rates.
• Collaborate with marketing leadership to manage lead routing, establish campaign attribution frameworks, and track pipeline performance.
• Optimize Customer Success Operations by refining onboarding processes, renewal transitions, monitoring customer health indicators, and executing net retention metrics.

Qualifications and Experience

• Self-motivated professional adept at thriving in fast-paced, ambiguous settings, balancing strategic planning with practical execution.
• Minimum of four years' experience in Sales Operations, Revenue Operations, or Sales Strategy, preferably within a growing B2B SaaS or cybersecurity environment.
• Practical expertise managing critical GTM system infrastructures, including marketing automation and customer success platforms.
• Strong grounding in sales processes and methodologies, with demonstrable experience in territory planning, quota distribution, and designing sales incentive programs.
• Exceptional skills in data analysis with a history of converting raw datasets into actionable business insights and strategies.
• Effective communication abilities suited for engagement with senior and executive leadership, coupled with strong influencing and motivational skills.