Sales Coordinator

About the Role

Safetywala Equipments LLP is seeking a Sales Coordinator to support its expanding sales operations from the Ahmedabad office. The role involves both back-office functions and customer interaction, acting as a liaison between clients, field sales teams, and internal departments to ensure efficient order processing and prompt communication. Serving both B2B and B2C customers, candidates from fresh graduates or ITI holders to those with up to two years of relevant experience are encouraged to apply.

Key Responsibilities

• Manage inbound customer inquiries through phone, WhatsApp, and email, providing timely and professional responses.
• Prepare and dispatch product quotations tailored to customer needs and current pricing structures.
• Follow up on pending quotations and leads to facilitate order finalization.
• Confirm order specifics, liaise with logistics and operations, and keep customers informed about delivery progress.
• Support the field sales team with administrative tasks such as sharing product catalogs and arranging samples.
• Maintain daily updates of the customer database and lead tracking systems.
• Collaborate with the accounts department for invoicing, payment follow-ups, and related documentation.
• Compile daily and weekly reports detailing enquiries, quotations, orders, and outstanding follow-ups.
• Keep precise records of customer communications using CRM tools, Excel, or Google Sheets.
• Assist management with MIS reports and other coordination duties as required.

Candidate Profile

• ITI qualified or graduate in any discipline; postgraduate qualifications are not required.
• Between fresher and two years experience in sales coordination, customer service, or administrative roles.
• Proficiency in Gujarati and Hindi for communication, with basic English skills suitable for email and documentation tasks.
• Comfortable using MS Excel, WhatsApp Business, and email; familiarity with CRM software is advantageous.
• Highly organized, dependable, and capable of handling multiple assignments and follow-ups efficiently.
• Experience with industrial products or B2B sales is beneficial but not mandatory.

Compensation and Benefits

• Fixed, competitive monthly salary ranging from 18,000 to 22,000 INR.
• Comprehensive product training provided; no prior industry knowledge needed.
• Regular office hours in a supportive and friendly work environment.
• Opportunities for career advancement into higher coordination or sales roles based on performance.