Romanian Speaking Quality & Policy Expert

About the Role

We are seeking a dedicated Romanian Speaking Quality & Policy Expert to join our team in Dublin. This full-time permanent position offers a competitive salary of 2,351 along with excellent benefits. The role requires fluency in both Romanian and English and involves working in a dynamic international environment focused on quality, compliance, and continuous improvement.

Key Responsibilities

• Review and audit content moderation decisions to ensure compliance with policy standards and accuracy.
• Collaborate closely with internal teams to share performance feedback and foster quality enhancements.
• Manage various audit process stages including planning, execution, feedback delivery, and re-evaluations.
• Provide timely, actionable feedback to agents aimed at continuous operational improvements.
• Identify training requirements and work alongside learning departments to address knowledge gaps.
• Work with Operations and Quality Managers to enhance team output and performance.
• Become an expert in products, community standards, and operational procedures.
• Communicate policy updates and process changes effectively to operational teams.
• Guide and mentor new Quality & Policy Experts on tools, processes, and best practices.
• Develop detailed process documentation and offer input on audit tool functionality.
• Perform root cause analyses to detect patterns, inefficiencies, and areas for improvement.
• Report policy-related risks and trends to global teams for resolution.
• Leverage market insights to propose scalable solutions.
• Assist Quality Leaders in planning and executing improvement initiatives.

Candidate Requirements

• Fluency in both written and spoken Romanian and English.
• At least 2 years experience in Quality Assurance, Quality Control, or Audit-related roles.
• Advanced proficiency in Excel, including Pivot Tables, Charts, and statistical functions.
• Familiarity with Tableau, Power BI, or comparable reporting tools is advantageous.
• Exceptional attention to detail and accuracy in work.
• Strong analytical capabilities and problem-solving skills.
• Ability to adapt and excel in a fast-paced and constantly evolving environment.
• Proven capacity to work independently while managing multiple priorities.
• Committed to supporting colleagues empathetically, fairly, and consistently.

Career Development

We are committed to nurturing internal talent. Successful candidates will benefit from structured development programs, continuous training, mentorship, and opportunities for internal mobility. Our organization supports career growth into senior roles within quality, training, operations, policy, and people management.

Additional Information

This full-time permanent role is based in Dublin. Applicants must possess a valid and long-term work authorization for Ireland. If permissions are near expiry, evidence of renewal application is required. Employment permit sponsorship is not available for this position; only candidates with legal eligibility to work in Ireland for the duration of employment will be considered.