Relationship Manager - NR

Role overview

Kotak Mahindra Bank is looking to hire a Relationship Manager for the NRI segment in a contact centre branch setup, which is a non-branch banking role. The position is on-roll with the bank and falls at the Deputy Manager M2 grade.

Work location

The job is based in Mumbai, covering the Western Line area, and also in Thane (West).

Employment details

This is a full-time role on the bank payroll. Both men and women can apply. Male candidates may be assigned rotational shifts, including night shifts, while female candidates will work day shifts.

Joining and notice period

Applicants who can join immediately, or who have a notice period of up to 2 months, are eligible to be considered.

Compensation

The offered CTC is up to INR 5,00,000 per year. Performance-linked incentives can go up to INR 25,000 per month.

Experience eligibility

Candidates should have at least 1 year and up to 5 years of sales experience. Experience from either banking or non-banking environments will be accepted.

Key responsibilities

• Source NRI customers through focused outreach and relationship-based acquisition efforts.
• Meet customer acquisition goals and support overall New to Bank performance.
• Encourage first-time funding and promote relevant banking products for NRI clients.
• Follow all regulatory, compliance, and process requirements while handling customer accounts.
• Develop and sustain long-term relationships with NRI customers.
• Work to maintain strong customer satisfaction and retention.
• Respond to customer questions and resolve issues efficiently.
• Assist customers through onboarding and day-to-day banking steps.

Skills and competencies

• Clear knowledge of banking rules and KYC requirements
• Strong verbal communication and active listening
• Careful attention to detail and accurate documentation
• Comfort with banking systems and digital platforms
• Professional handling of customer interactions

Application details

Interested candidates were asked to share their updated resume by the specified application channels and use the reference code Kotak-NR-VRM-1199. Queries were to be made only between 10:00 am and 6:00 pm.

Additional notes

This opening is for a contact centre branch setup rather than a traditional branch role. Shortlisted applicants will be contacted by the recruiting team.