Relationship Manager

About Policybazaar

Policybazaar stands as India's foremost insurance broker, dedicated to making insurance both accessible and easily understood across the nation. Since its inception in 2008, the platform has revolutionized the insurance industry by delivering transparent, efficient, and unbiased solutions that cater to the vast and varied needs of over 80.5 million users. Dominating over 93% of the digital insurance aggregator market, with annual premium collections surpassing 15,000 crore in FY24, the company partners with more than 50 insurers offering health, life, motor, and corporate insurance. With over 44.3 million policies issued and protection provided to 9 million families, alongside 24x7 online and 6,000+ on-ground advisor support, Policybazaar is committed to fulfilling IRDAI's vision of "Har Family Hogi Insured by 2047." The platform maintains an average user rating of 4.4 stars and exceeds 23 million app downloads.

Job Role and Responsibilities

• Drive sales by employing diverse customer engagement methods to meet specified business targets related to Annualized New Premium (ANP) and case volume.
• Identify and onboard new clients using leads, natural market sources, references, and orphaned customer bases.
• Arrange and conduct prospect meetings to perform needs analysis and clearly articulate product offerings.
• Follow the Need-Based Selling Model strictly to tailor solutions effectively.
• Promote upselling and cross-selling activities within the assigned orphan customer base.
• Ensure prompt policy issuance by addressing and resolving outstanding issues.
• Provide timely post-sales service across all customer segments assigned.
• Maintain consistent engagement touch-points to manage and service ongoing customer portfolios.
• Achieve and maintain desired persistency ratios.
• Collaborate closely with supervisors to strategize and meet business objectives.
• Conduct joint sales calls alongside supervisors when necessary.
• Forecast sales performance, innovate sales strategies, and analyze their effectiveness.
• Assess customers' skills and requirements to foster long-term, productive relationships.
• Research target accounts and generate or follow up on sales leads.
• Maintain and grow the client database within the assigned territory.

Information Security Management System (ISMS) Responsibilities

• Comply with all ISMS policies, procedures, and objectives.
• Engage actively in ISMS exercises.
• Request access permissions through Team Leaders or Executives as needed.
• Report any known or suspected security incidents to the IT Helpdesk immediately.
• Keep passwords confidential and secure.
• Safeguard information assets to prevent unauthorized disclosure, alteration, or loss.

Desired Skills and Qualifications

• Previous sales experience within insurance companies or Direct Selling Agents (DSAs).
• Proven track record of meeting or exceeding sales targets.
• Understanding of various sales methodologies and pipeline management tools.
• Competency in computer usage and digital tools.
• Excellent communication, negotiation, and interpersonal capabilities.
• Highly self-driven and motivated individual.
• Graduation is not mandatory.