Reception & Administration Officer (Migration & Education)

About Care Immigration & Education Consultants

Based in Melbourne, Care Immigration & Education Consultants is a prominent Australian migration and education consultancy with over eight years of experience. We have successfully assisted numerous students, skilled professionals, and families in realising their Australian study and migration ambitions. Our commitment lies in delivering tailored advice, outstanding customer service, and fostering enduring connections with clients and education partners.

About the Role

We are currently inviting applications for a personable, organised, and client-centric Reception & Administration Officer to become part of our expanding team at the Docklands office. This is a full-time opportunity (38 hours per week, Monday to Friday) requiring on-site presence. As the primary contact for clients, you will crucially contribute to exceptional customer service and offer administrative assistance to our Migration and Education Consultants.

Key Responsibilities

• Greet and assist clients and visitors warmly and professionally.
• Manage phone calls, emails, social media messages, and general inquiries efficiently.
• Arrange appointments and coordinate consultant schedules.
• Guide clients by addressing their general questions and directing them appropriately.
• Carry out various administrative duties such as data entry, filing, preparing documents, scanning, and invoicing.
• Maintain comprehensive client records within CRM systems.
• Collaborate with educational providers, institutional partners, and other stakeholders to manage student applications.
• Provide day-to-day administrative support to Migration and Education teams.
• Keep the reception workspace tidy, organised, and professional.
• Assist with office operations and related administrative tasks as needed.

Candidate Profile

• Approachable, professional, and dedicated to delivering excellent client service.
• Highly organised with meticulous attention to detail.
• Capable of multitasking and prioritising responsibilities in a dynamic environment.
• Proactive team member with a positive mindset.
• Comfortable communicating with individuals from diverse cultural backgrounds.

Essential Qualifications and Skills

• Fluency in English with strong verbal and written communication abilities.
• Proficiency in computer applications, including Microsoft Office suite.
• Excellent organisational and time management capabilities.
• Ability to work effectively independently as well as collaboratively within a team.
• Legal entitlement to work in Australia.

Desirable Attributes

• Experience in migration agencies, education consultancies, registered training organisations (RTOs), universities, or related professional offices.
• Knowledge about Australian student visa processes, migration services, or education pathways.
• Familiarity with CRM software such as Agentcis or equivalent.
• Background in customer service, reception, or administrative roles.
• Ability to communicate in Hindi, Gujarati, Punjabi, or other community languages is an advantage but not mandatory.

Compensation and Benefits

• Competitive remuneration that reflects experience.
• A supportive, friendly, and collaborative team environment.
• Access to ongoing training and mentorship opportunities.
• Prospects for career development within a growing organisation.
• Modern office facilities in Docklands, conveniently located near public transport.
• A chance to develop a rewarding career in Australia's migration and international education sectors.

Application Process

Applicants are invited to submit their updated resume accompanied by a cover letter addressing their relevant experience, interest in joining Care Immigration & Education Consultants, and current work rights or visa status if applicable.
Only candidates shortlisted will be contacted.

Why Join Us?

This role offers a fantastic opportunity to those passionate about providing excellent customer service within a professional environment, aiming to establish a career in migration and education. Become part of a supportive team where your contributions help clients achieve their dreams of making Australia their home.