Process Improvement Manager - Logistics & Delivery

About JD.com

JD.com, also known globally as JINGDONG, is a leading NASDAQ-listed and Fortune 44 enterprise, renowned for building one of the world's most reliable technology and supply chain ecosystems. What began as an ambitious initiative in China has expanded to serve over 700 million active customers worldwide through advanced logistics, cutting-edge technology, and a steadfast commitment to integrity. JD.com operates across multiple sectors including retail, logistics, technology, and property, delivering solutions that enhance everyday life by making it smarter, faster, and more connected.

With an expanding international presence, JD.com operates a digitally intelligent, cross-border supply chain complemented by a world-class logistics network. Supported by platforms like Joybuy, JD.com offers trusted products globally, with teams active in China, the U.S., Europe, Asia, South America, and the Middle East.

Role Overview

The Process Improvement Manager will be part of JD.com's dynamic team environment that values collaboration, proactivity, and delivering top-quality results. This role emphasizes driving cost efficiencies and streamlining logistics and delivery operations through data-driven analysis and process optimization.

Key Responsibilities

• Implement cost reduction strategies and enhance operational efficiencies by analyzing data and refining logistics processes.
• Standardize and optimize in-station procedures, including receiving, sorting, route planning, and loading operations.
• Develop detailed Standard Operating Procedures (SOPs), workflows, and work instructions to guide operational teams.
• Collaborate with technical teams to define system requirements, ensuring software functionality and design align with operational needs.
• Create performance and quality measurement reports to track progress and identify areas for improvement.
• Design training materials and conduct train-the-trainer sessions to empower internal teams.
• Lead root cause analyses utilizing Lean, 5S, or comparable methodologies to address performance issues and improve key in-station metrics.
• Work closely with station teams to understand challenges and champion effective process changes.
• Promote a continuous improvement culture by educating frontline leaders on lean management principles.
• Establish and implement routines and mechanisms that foster ongoing enhancements in delivery station operations.

Qualifications and Experience

• Minimum bachelor's degree with at least 5 years of experience in logistics and delivery or distribution sectors.
• Background in retail or e-commerce logistics is highly preferred.
• Proven expertise in process improvement and development of SOPs.
• Familiarity with Six Sigma methodologies is advantageous.
• Proficient in English for working communication; knowledge of German or French is preferred.
• Strong communicator with effective coordination and system implementation skills.
• Demonstrated analytical and problem-solving capabilities.
• Advanced proficiency in Microsoft Excel.
• Experience with Business Process Model and Notation (BPMN) tools to drive improvements.
• Preferred work locations include Oberhausen, Munich, and Berlin; however, candidates from other German cities are encouraged to apply.

What We Offer

At JD.com, employees enjoy a competitive salary, excellent work locations, and a supportive culture that prioritizes personal and professional growth. You'll engage in global projects and have access to enriching learning opportunities within an inclusive environment that values every team member's contribution.

JD.com is committed to fostering diversity and inclusion, ensuring equal employment opportunities regardless of race, color, religion, gender identity, sexual orientation, disability, age, veteran status, or any other protected characteristic.