Process Assistant, Outbound

About the Role

Amazon aims to be the Earth’s most customer-centric company, enabling customers to find and purchase anything online. The company fosters innovation and creativity at all levels and continuously tackles complex technical and business challenges with simple, ingenious solutions. As part of this vision, the Process Associate plays a vital role in ensuring customer orders are delivered timely and with high quality, focusing on guiding and mentoring associates to follow standardized workflows emphasizing safety and quality.

Key Responsibilities

• Manage daily shift operations effectively.
• Handle administrative tasks related to associates.
• Assign jobs to associates according to operational needs.
• Monitor and mentor associates on productivity, quality, and safety aspects.
• Oversee count statuses and resolve issues in the queues.
• Ensure shift quality and develop action plans accordingly.
• Design and implement training and development programs for associates.
• Conduct daily 4M and 5S audits at respective workstations.
• Act as a stand-in for the Area Manager when required.

Required Qualifications

• Minimum high school education or equivalent.
• At least 1 year of experience using Microsoft Office applications.

Preferred Qualifications

• Experience with Microsoft Office tools such as Word, Excel, and Outlook for over a year.

Diversity and Inclusion

Amazon fosters an inclusive culture that empowers employees to deliver outstanding results. Accommodations for disabilities during hiring and onboarding processes are supported upon request based on regional availability.

Additional Information

Company: ASSPL - Tamil Nadu - D31
Location: Coimbatore, Tamil Nadu, India
Job ID: A10436879