Personal Loan Team Leader

Overview

Urban Money Private Limited is seeking a dynamic and motivated Personal Loan Team Leader to oversee a group of Loan Officers and Direct Sales Agents (DSAs). This role focuses on leading the team towards achieving loan disbursement targets and expanding branch loan operations across various products including Home Loans, Personal Loans, and Business Loans.

Key Responsibilities

• Manage a team of 8 to 15 Loan Officers and DSAs ensuring daily tracking of loan logins, approvals, and disbursements.
• Conduct training sessions covering product knowledge, process protocols, and RBI regulations to strengthen team proficiency.
• Motivate and coach underperforming members to boost overall team productivity and meet targets.
• Drive business development efforts by meeting monthly and quarterly loan disbursement goals ranging between 2 Crore to 5 Crore INR.
• Source leads through partnerships with builders, DSAs, Chartered Accountants, and car dealers, focusing on high-value Home Loans and Loan Against Property (LAP).
• Encourage cross-selling opportunities including insurance products.
• Conduct thorough checks on borrower CIBIL scores, income verification, and property documentation to ensure quality loan logins.
• Coordinate with Credit and Operations teams to expedite sanctioning processes.
• Follow up with customers regarding repayment issues such as EMI bounce and overdraft scenarios.
• Maintain Non-Performing Assets (NPA) levels below 0.5%.
• Prepare and submit daily, weekly, and monthly sales reports (DSR, WBR, MBR) to Branch and Zone Managers.
• Ensure the team records all activities accurately in Customer Relationship Management (CRM) and Loan Management Systems (LMS).
• Provide regular market feedback highlighting competitor interest rates and process inefficiencies.

Qualifications & Skills

• Minimum 3 years of experience in loan sales with at least 1 year in a supervisory or team leadership role.
• Comprehensive knowledge of Home Loan, Personal Loan, Business Loan, and Loan Against Property procedures, including understanding of CIBIL scores, Fixed Obligation to Income Ratio (FOIR), and Loan to Value (LTV) calculations.
• Established network and relationships with local builders, DSAs, and Chartered Accountants.

Compensation

The role offers a monthly salary ranging between 20,000 INR to 50,000 INR.