People Operations Coordinator

About Viral Nation

Viral Nation specializes in creating social-first ecosystems that connect brands with modern consumer journeys. Our integrated solutions combine strategy, talent, media, and technology with culturally relevant creativity to accelerate growth for the world's fastest expanding digital brands. We foster a dynamic, collaborative, and growth-driven environment that encourages ambition and innovation. Our success stems from staying ahead in the industry and aiming to continuously push boundaries.

Role Overview

We are seeking a People Operations Coordinator who will be integral in delivering a smooth and impactful employee experience throughout the employee lifecycle. This role involves managing onboarding coordination, maintaining employee data, supporting HR initiatives, and implementing process improvements to ensure People programs operate effectively and consistently. Ideal candidates are early career professionals who possess strong organizational skills, attention to detail, and a keenness to develop a career in People Operations. You will engage in learning and growth opportunities through mentorship and direct experience.

Key Responsibilities

• Manage pre-onboarding tasks for numerous new hires ensuring communications within one business day.
• Handle background check processes, create employee profiles in HRIS, and verify completion of documentation prior to new hire start dates.
• Support key HR processes including onboarding, employee transitions, leaves of absence, and offboarding by preparing relevant documentation and updating systems.
• Generate employment-related verifications such as employment and travel letters.
• Address routine employee inquiries and escalate complex issues to appropriate People team members.
• Maintain accurate records in HRIS and conduct regular audits to ensure data completeness and accuracy.
• Keep People team documentation organized and compliant with retention policies.
• Assist with People-related reports and data requests by ensuring data reliability.
• Update and maintain operational tools such as templates, checklists, trackers, and process documentation.
• Oversee the company holiday calendar and manage associated employee notifications and Slack automations.
• Coordinate wellness and engagement initiatives like fitness challenges, communications, tracking participation, and rewards.
• Provide administrative support for People programs including performance reviews, engagement initiatives, policy compliance, and annual processes.
• Identify and suggest improvements in workflows to enhance efficiency and employee experience.
• Collaborate across teams including HR Business Partners, Talent Acquisition, IT, and Finance to support People operations.

Qualifications

• At least 1 year of professional experience, including internships or co-op roles; experience in HR, operations, or detail-oriented positions is advantageous.
• Preferred postsecondary education in Human Resources, Business, Psychology, or related fields.
• Exceptional attention to detail with dedication to accuracy.
• Strong time management and organizational abilities to handle multiple priorities in a fast-paced context.
• High integrity and discretion with confidential information.
• Proactive attitude with problem-solving skills and ownership of responsibilities.
• Good judgment with willingness to seek support when necessary and accountability for errors.
• Curiosity, openness to feedback, and motivation for continuous personal and professional growth.
• Effective communication skills for fostering positive cross-team relationships.
• Comfortable learning new technology and navigating various systems.
• Experience with AI tools (e.g., ChatGPT, Gemini) for research and efficiency improvements, coupled with critical evaluation skills.
• Familiarity with Google Workspace and HRIS platforms; experience with HiBob is an asset but not required.

Compensation and Additional Information

The annual salary range for this position is $50,000 to $65,000, reflecting the role's full progression from initial capability development to sustained high-level impact. Along with base salary, we offer a comprehensive benefits and total rewards package to support professional growth. Salary offer within this band depends on interview evaluations based on role scope, experience relevance, skill alignment, and anticipated impact following objective criteria.

We emphasize structured, market-aligned, and performance-driven compensation ensuring internal pay equity across comparable roles and levels. Compensation advancement is contingent upon sustained performance and expanded responsibilities rather than tenure alone, with regular assessment during performance reviews and check-ins.

Diversity, Equity, and Inclusion Commitment

Viral Nation fosters an inclusive workplace welcoming applications from individuals with visible and non-visible disabilities. We provide accommodations during the recruitment and selection processes upon request.

Use of AI in Recruitment

Our hiring teams make all candidate decisions; AI-enabled screening or ranking tools are not utilized. AI note-taking may be employed during interviews to assist the process.