Operations Coordinator

About The Role

Based at Kith's headquarters in Williamsburg, Brooklyn, this full-time position operates entirely onsite. The Operations Coordinator acts as the vital communication and operational bridge between Kith HQ and its extensive international retail network. This role is responsible for facilitating efficient supply chain processes, communications, and system workflows to ensure smooth daily retail functions worldwide.

Collaborating with diverse teams including buyers, allocators, inventory control, and HQ operations, the coordinator guarantees all stores are equipped, informed, and supported to uphold the Kith brand experience at premium levels.

Key Responsibilities

• Serve as the primary contact for the global retail teams, promptly and accurately handling operational inquiries via Slack.
• Disseminate critical operational information such as product launches, quality control initiatives, markdowns, fulfillment updates, and inventory changes consistently and clearly.
• Conduct virtual onboarding sessions for new store operations personnel, providing comprehensive training on processes and systems.
• Manage weekly submissions of custom supply requests using DASH in collaboration with the Arista team to maintain store readiness.
• Review and validate vendor supply submissions ensuring compliance with budget across all locations.
• Coordinate periodic uniform requests and distributions to maintain brand appearance standards.
• Support operations during store openings, renovations, pop-up events, and brand activations, covering supply preparation, system access, and floor setup.
• Maintain operational calendars that track drops, sales events, and markdowns to ensure timely execution.
• Handle authorization, upkeep, and troubleshooting of DASH-related tasks to maintain smooth store workflows.
• Develop proficiency in the VRP module to aid inventory accuracy efforts.
• Maintain and enhance HQ reporting tools (Tableau dashboards, spreadsheets, recaps).
• Identify operational inefficiencies and deliver actionable suggestions to management.
• Coordinate compilation of weekly, monthly, and quarterly KPI reports across multiple regions.
• Manage vendor accounts (e.g., Amazon, Uline, Raja), calendar events, and reminders to support operational schedules.
• Assist inventory accuracy initiatives such as cycle counting and shrink reporting alongside retail inventory control.
• Collaborate with IT through ticketing systems to address store technology and hardware issues.
• Keep HQ teams informed with timely communication of store updates and escalations.
• Coordinate with HQ operations to accurately relay supply and procedural updates to stores.
• Work closely with buyers, allocators, and inventory control to manage product flow, restocking, and inter-store transfers.

Requirements

• Flexible availability including evenings, overnight shifts, weekends, and holidays as business needs dictate.
• Willingness and ability to travel when necessary.
• Minimum two years experience in retail operations with at least one year in a leadership role.
• A total of three or more years in retail apparel environments.
• Experience managing multi-unit, global, or high-volume retail operations is highly preferred.
• Excellent written and verbal communication skills.
• Comfortable multitasking across systems such as DASH, VRP, Tableau, Slack, and Freshworks.
• Demonstrated ability to deliver quality work within tight deadlines in a fast-paced retail context.
• Strong leadership, mentoring, and training capabilities.
• Exceptional time management and organizational skills.
• Data-driven with fluency in interpreting reports to derive meaningful operational insights.
• Proficient in Microsoft Office (advanced Microsoft Excel, PowerPoint, Word), Photoshop, and Google Suite.
• Physical capability to lift items up to 25 pounds and perform related retail operational tasks including bending, twisting, ladder/step stool use, standing, and walking for extended periods.

Candidate Profile

• Analytical mindset with strong attention to detail.
• Highly organized and proactive, able to adapt to changing priorities.
• Clear, confident communication style.
• Creative, self-motivated, and resourceful team player with an encouraging presence.

About Kith

Founded in 2011 in New York City, Kith is a lifestyle and specialty retail brand offering seasonal apparel, accessories, and footwear collections for men, women, and children, celebrated for its meticulous design and storytelling. Led by CEO and Creative Director Ronnie Fieg, Kith maintains a global presence through 16 standalone boutiques and in-store shop concepts, as well as culinary ventures like Kith Treats and Sadelle’s at Kith. The Kinnect Foundation, a charitable arm of Kith, commits to social impact through education and community building.

Kith embraces equal employment opportunities and does not discriminate based on legally protected characteristics. All employment roles require onsite presence, and official communications are sent only from authorized company email domains.