Operation Coordinator

About Leevin Group

Leevin Group specializes in providing both short and long-term student accommodation services in Ireland. Founded in 2018 in Dublin, the company is dedicated to offering students affordable and reliable housing options with a mission to deliver a satisfying and unique stay experience.

Role Overview

This position as an Operation Coordinator offers a dynamic opportunity to develop a career in customer service and sales within the student accommodation industry. The role focuses on ensuring a superior customer experience at all touchpoints and involves managing operations, improving service quality, and overseeing team collaboration across Cork and Limerick.

Key Responsibilities

• Manage daily customer experience operations in Cork and Limerick, ensuring all service standards and response times are consistently met.
• Oversee move-in and move-out procedures efficiently.
• Provide operational support during high-demand periods or staff absences to maintain service delivery.
• Conduct daily team meetings to establish priorities and maintain alignment.
• Track and analyze customer experience metrics, such as KPIs, complaints, and case reopen rates, to identify and address root causes for improvement.
• Maintain and update Standard Operating Procedures and operational documents for both locations.
• Handle sensitive customer escalations professionally, following established internal processes.
• Coordinate efforts with Sales, Facilities, Finance, and Property Management teams for cross-functional synergy.
• Proactively anticipate customer issues and design interventions to minimize complaints.
• Support on-site property needs as required, including inspections and urgent operational tasks.

Required Competencies

• Strong skills in operational management and continuous process improvement.
• Proficiency in analyzing performance data and using operational systems like ticketing and workflow tools.
• Experience managing multiple priorities in a fast-paced work setting.
• Effective collaboration across departments and teams.
• Ability to lead, train, and support team members constructively.
• Strategic thinker who balances planning with practical action.
• Organisation and prioritization skills to handle pressure and deadlines.
• Clear and confident communication with various stakeholders.
• Creating a results-focused yet positive team atmosphere.
• Maintaining customer-first focus while setting operational boundaries.
• Proactive ownership of responsibilities with minimal supervision.
• Adaptability and focus on solutions in changing environments.

Experience and Educational Background

• At least three years of experience in customer-facing or operational roles.
• Prior leadership or primary operational contact experience.
• Experience in student accommodation, hospitality, or property management sectors is advantageous.
• Fluent in English at an upper-intermediate level, with Spanish language skills considered beneficial.
• Comfortable with adopting and using technological tools, including AI solutions.
• Resident or willing to relocate to Cork with regular travel availability to Limerick.

Additional Information

This role is ideal for candidates passionate about enhancing customer satisfaction and seeking a collaborative workplace that supports career growth. The position is based onsite and is integral to sustaining high-quality operations within the student accommodation sector.