- Experience
- Any
- Salary
- CAD 1,950 – CAD 2,150 / month
- Openings
- 1
- Posted
- 6 ಗಂಟೆಗಳು ಹಿಂದೆ
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Accent Inns and Hotel Zed
Join Hotel Zed in Kelowna, BC, a unique hospitality brand that prides itself as a fun, unpretentious, family-owned company focused on employee happiness. As part of Accent Inns Inc., they embrace a culture described as 'Rebels Against the Ordinary' with core values that emphasize authenticity, fun, continuous improvement, and mutual support.
Role Overview
The Night Auditor serves as the night-time Guest Services Agent, combining guest services, accounting tasks, and security responsibilities. This role is crucial for providing the first impression to late-night arrivals and a positive last experience for guests departing early. You will be expected to handle guest inquiries, resolve complaints, ensure accuracy in bookkeeping, and maintain a secure, welcoming environment during the overnight hours.
Responsibilities
- Act as the primary point of contact for guests during night shifts, greeting them warmly and addressing their concerns.
- Manage guest complaints related to noise, room conditions, or other issues, ensuring satisfaction.
- Perform bookkeeping duties accurately as part of nightly audits.
- Maintain security and safety throughout the premises during your shift.
- Work independently but maintain effective communication with the team.
- Exhibit attention to detail and proactively find opportunities to enhance guest experience.
Requirements
- Availability to work overnight shifts from 11 p.m. to 7 a.m.
- Flexibility to work at the nearby Accent Inns property on occasion.
- A friendly, approachable personality with strong conversational skills.
- Ability to read guests' moods and behaviors sensitively.
- Technical competence with hospitality-related systems.
- Strong multitasking ability and calm demeanor under pressure.
- Exceptional observational skills and problem-solving mindset.
- Prior front desk experience is preferred but not mandatory.
Work Perks and Benefits
- Full coverage of medical and dental insurance premiums, including mental health benefits.
- Complimentary overnight stays at all company hotels along with discounts for friends and family.
- Financial support for personal development courses, regardless of their relation to job duties.
- Reward gift cards tied to performance targets.
- Employee purchasing programs offering deals on various products and services.