Medical Office Administrator

About Felix

Felix is a pioneering Canadian digital healthcare platform launched in 2019, delivering on-demand medical treatment for common health concerns including mental, sexual, and daily health. Their comprehensive online services cover assessments, lab testing, prescriptions, discreet and prompt delivery, and continuous care all accessible via their website.

Role Overview

The Medical Office Administrator plays a vital role within the clinical operations team at Felix. Collaborating closely with medical directors, clinical operations, office administration, and customer support teams, this position supports the day-to-day clinical workflow and administration for Felix’s healthcare provider network. A key focus is maintaining superior patient care standards, confidentiality, and advancing Felix’s mission of empowering Canadians to manage their health effectively.

Key Responsibilities

• Collaborate with medical directors and clinical operations to oversee and plan the medical services supporting healthcare practitioners.
• Manage and update electronic records and documentation including laboratory reports and referrals.
• Develop and maintain a rigorous system for tracking lab requisitions; perform audits on past requisitions and liaise with labs and patients to ensure receipt of all test results.
• Serve as the communication bridge between pharmacies and healthcare providers.
• Schedule and support audio/video medical consultations for practitioners and patients.
• Perform additional duties assigned by clinical operations leadership.
• Work jointly with customer support to ensure seamless patient service.
• Maintain clinical documents and update relevant training resources.
• Handle external communications such as faxes and voicemails.
• Carry out various administrative and data entry tasks related to lab management.
• Assist healthcare practitioners with document organization and editing medical and insurance forms.
• Participate in quality improvement and quality assurance initiatives.
• Protect and manage patient personal health information in compliance with privacy standards.

Candidate Requirements

• Residency in Canada is mandatory.
• Availability during Monday to Friday, 7 AM to 3 PM EST, totaling 40 hours weekly, with additional flexibility for evenings and weekends if required.
• Completion of a medical office administration program or equivalent qualification in a related discipline.
• At least two years of professional experience in medical office roles.
• Experience in virtual care settings is advantageous.
• High technical aptitude with quick learning ability for software systems, including experience with Electronic Medical Records (EMR).
• Strong organizational skills and excellent attention to detail.
• Customer service experience is a plus.
• Outstanding verbal and written communication capabilities.
• Ability to work effectively both independently and collaboratively in a remote-first environment.
• English fluency required; French bilingualism is an asset.
• Access to a suitable remote workspace that ensures the confidentiality and security of personal health information.

Benefits

• Comprehensive medical, dental, and vision insurance coverage.
• Parental leave policies including maternity and paternity benefits.
• Three weeks paid vacation annually.
• Stock option plan.

Additional Details

This is a fully remote position open to candidates anywhere in Canada. Felix prioritizes inclusive hiring practices and provides accommodations during recruitment upon request. Beware of recruiting fraud; official communications only come from @felixforyou.ca addresses, interviews occur via Google Meet, and no payments or sensitive financial information will be requested during hiring.

Compensation

The salary range for this role is CA$50,000 to CA$55,000 per year.