Junior Engineer - Cybersecurity Operations

About Tata Communications

Tata Communications pioneers connectivity advances using cloud, mobility, IoT, collaboration, security, media, and networking solutions. They are shaping next-gen intelligent communication services.

Job Overview

Tata Communications Limited is urgently seeking a Junior Engineer specialized in Perimeter Security to support one of their major clients. This role involves managing Level 1 tickets related to proxy and firewall devices, including troubleshooting security incidents and handling new service requests.

Key Responsibilities

• Lead technical troubleshooting and management of proxies and SSE platforms such as Zscaler, Netskope, Prisma SASE, alongside firewall technologies including FortiGate, Palo Alto, Checkpoint, and Cisco FTDs.
• Oversee SSE capabilities encompassing Internet Access, Private Access, and Digital Experience services.
• Execute project implementations, change requests, and incident resolution for proxy solutions like Zscaler.
• Follow ITIL service management practices meticulously.
• Monitor and manage perimeter security infrastructure in line with SLAs, aiming to minimize escalations.
• Manage vulnerabilities within managed infrastructure and apply timely remediation.
• Conduct investigations to determine root causes and assess impacts of security incidents.
• Support IT security audits and assessments of internal and external systems under management supervision, documenting findings and suggesting remediation.
• Assist in developing and documenting IT security architecture to safeguard confidentiality, integrity, and availability of assets.
• Maintain effective communication and collaborative relationships with teams and external clients.

Required Qualifications and Skills

• Bachelor's degree in Computer Science or related IT disciplines.
• Experience range from 0 to 2 years in a relevant role.
• Capability to communicate effectively with technical teams and management.
• Willingness to work flexible shifts, including 24/7 schedules.
• Ability to comply with established processes and policies.
• Strong work ethics and high integrity standards.