Infra Support Analyst (IAM)

Role Overview

We are seeking a knowledgeable IT Infrastructure Support professional with a strong background in technical assistance, system maintenance, upgrades, troubleshooting, and IT operations focused on user account access management.

Mandatory Qualifications & Experience

• Possess a Degree or Diploma in Computer Science or Information Technology.
• At least 4 years of relevant experience in security administration, identity governance, and user account access management.
• Hands-on experience managing Privileged Identity Management or IAM tools such as CyberArk and RACF.
• Proficient in conducting user account ID reviews on systems including Windows, Unix, Active Directory, and databases like Oracle and SQL, across web and cloud environments (Azure, AWS, GCP).
• Understanding of encryption and authentication protocols including digital certificates, SSL, SAML, ADFS, and LDAP.
• Familiarity with process optimization, automation, and Continuous Integration/Continuous Delivery (CI/CD) practices.
• Experience scripting in Windows PowerShell, Python, or similar languages for automation purposes.
• Ability to work efficiently in a fast-paced environment and adhere to deadlines.
• Strong communication skills, both written and verbal.

Preferred Skills & Certifications

• Experience with SailPoint IIQ, SailPoint IDN, and Azure DevOps platforms.
• Certifications such as CISSP, CRISC, or CISM are advantageous.

Key Responsibilities

• Provide Business-As-Usual support for User Account and Resource provisioning across platforms including Active Directory, Windows, Unix, Oracle, Azure AD, HashiCorp Boundary, and MSSQL.
• Conduct reviews and improvements of User Account IDs, permissions, and security settings to align with corporate standards and policies.
• Manage and resolve issues or incident tickets related to the access control matrix for various systems.
• Advise on user account management and access control measures, ensuring segregation of duties (SoD) compliance.
• Develop and uphold security standards such as naming conventions and privileged ID management guidelines across platforms.
• Perform routine Baseline Security Standard compliance checks and validate privileged user access across systems.

Additional Information

Applicants' personal data will be collected and used in accordance with the company's privacy policy for recruitment purposes, ensuring confidentiality. Only shortlisted candidates will be contacted for interviews.