Information Technology Support Technician

Overview

CareerWise Recruitment is seeking a dedicated and experienced IT Support Technician to join their Galway-based client on a permanent basis. This role entails providing extensive IT support to maintain smooth IT operations and infrastructure at the Galway campus. Although primarily remote, occasional after-hours work and travel to other office locations may be required.

Key Responsibilities

• Offer technical assistance for PCs, peripheral devices, and the Microsoft 365 application suite.
• Diagnose and resolve hardware, software, application, access, and connectivity problems.
• Support PC deployment including Autopilot configuration, imaging, setup, regular maintenance, and hardware replacement.
• Maintain hardware asset lifecycle and relevant documentation following standard procedures.
• Support onboarding and off-boarding processes, including employee technology provision.
• Help with server and networking equipment installation and ongoing maintenance.
• Ensure IT system security and integrity, emphasizing cybersecurity best practices.
• Contribute to operational technology security initiatives for devices within the operational technology environment on-site.
• Deliver outstanding customer service to end users both remotely and at the location.
• Document, monitor, and escalate technical incidents and resolutions appropriately.
• Collaborate effectively with the IT team and other departments to support IT operations.
• Perform scheduled maintenance and update IT systems and infrastructure regularly.
• Engage in enterprise IT projects, system rollouts, and site-specific support activities.

Qualifications and Skills

• At least three years of professional experience in IT support or similar roles.
• Excellent verbal and written communication skills in English.
• Strong competence in troubleshooting PCs, peripherals, and Microsoft 365 applications.
• Familiarity with servers, networking, and cybersecurity is advantageous.
• Ability to work autonomously with minimal guidance as well as collaboratively within teams.
• Exceptional problem-solving abilities, organizational skills, and attention to detail.
• Highly motivated, proactive with effective multitasking capabilities.
• Relevant certifications such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) are considered a plus.